Role Purpose
To effectively manage all the resources within the Van Centre to achieve required business objectives including sales volumes, profitability, employee satisfaction, customer satisfaction and loyalty levels.?

Objectives
• Develop a strategy to increase revenue and profit in all areas of the business in accordance with a business growth plan

• Formulate Centre policies in compliance with legal and manufacturer guidelines

• Control cash flow, stocks and assets to achieve a satisfactory return on investment

• Ensure the Van Centre is adequately staffed

• Generate enthusiasm for the Volkswagen Commercial Vehicles Guiding Principles and Brand Values

• Ensure managers and staff are committed to customer satisfaction and process excellence Measures

• Actual performance vs. business plan

• Return on investment

• VQM/Van Centre audit

• Customer satisfaction (CEM)

• Participation in manufacturer/industry programmes and initiatives?

Recruitment Criteria
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Personal Qualities
• Leadership
• Enthusiasm
• Ethical behaviour
• Analytical thinking
• Open-mindedness
• Self-confidence
• Decision making
• Strategic perspective
• Interpersonal skills
• Customer-orientation
• Ambition
• Communication
• Professional appearance
• Understanding of Business Accounts Education
• Minimum GCSE in Maths and English
• A levels or vocational qualifications e.g. NVQ, Level 3, Vehicle Selling, Level 4, Management etc. desirable
• Holds, working towards, or prepared to work for HND/Diploma in Motor Vehicle Management or similar