FAQs

There are Volkswagen Van Centres throughout the UK. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator or phone the information service hotline 0800 717131.

How do I obtain a brochure?

Please call the Information service hotline on 0800 717131 or request a brochure online.

Where can I find a used van?

Visit our Find an Assured Used van page.

Where can I obtain information on accessories?

Please call the Information service hotline on 0800 717131 or visit the Volkswagen Commercial Vehicles Accessories website.

Where can I find out about vehicle converters?

See our A to Z of Converters to find your nearest van converter.

Where can I get signwriters drawings?

Visit our signwriters drawings section to download drawings for your vehicle.

How do I contact Volkswagen Insurance?

The telephone number for Volkswagen Insurance is 0800 051 3138.

What is the contact address for Volkswagen Commercial Vehicles UK?

Volkswagen Commercial Vehicles,
Selecta Post 14,
Sheffield,
S97 3ZT.

How can I contact Customer Care?

Customer Care details.
E-mail: customercare@vwcv.co.uk
Telephone: 0800 783 4909

What breakdown cover is available on my vehicle?

All new Commercial Vehicles, Caravelles and Californias supplied by the Volkswagen UK network receive 3 years, unlimited mileage, Volkswagen Roadside within the UK and Europe.
For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

Can I extend my Volkswagen Roadside Assistance cover?

For vehicles up to 10 years of age, please contact 0500 275577.
For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

What should I do in the event of a breakdown?

The Volkswagen Roadside Assistance telephone number is 0800 777172. Lines are open 24 hours a day, 365 days a year. For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

How do I purchase additional insurance cover for travelling in Europe?

Insurance packages can be purchased through your local Van Centre or for more information on Volkswagen Insurance Services (VIS) you can call the VIS Information line 0845 600 8006.

What is the telephone number for Volkswagen Roadside in Europe?

The Assistance in Europe central hotline number is 00800 88776655.
For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

What is the telephone number for Motability?

Motability can be contacted on 01279 635666.

Who is the Director of Volkswagen Commercial Vehicles in the UK?

Simon Elliott is the Brand Director for Volkswagen Commercial Vehicles.

When must I service my Volkswagen vehicle?

The recommended service intervals for your vehicle can be located inside your service schedule. Should you have any queries, please contact your nearest Van Centre.

What warranty do I have on my vehicle and can I extend it?

Please visit our Warranties section.

My vehicle needs repairing under warranty and I need a loan vehicle.

There is no provision for a loan vehicle under the terms of the manufacturer's warranty. However, please contact your nearest Volkswagen Van Centre who will try to accommodate your request.

Where can I hire a Volkswagen commercial vehicle?

Please contact Volkswagen Van Rental on 0844 5581588.

Where can I get a Type Approval Certificate?

Download a Type Approval Certificate or call our Homologation department on 01908 601534 for Type Approval Certificates and other information.

How do I register an imported vehicle on the Volkswagen UK Database?

For details, advice and information on how to register you should contact your local Van Centre with the following information: A copy of the inside of the service book showing the data sticker which has been stamped by the selling retailer. A copy of the V5 from the DVLA showing the vehicle has been registered. Alternatively, you can fax this information to the Customer Care Team on 0844 844 0511.

How can I service my imported Volkswagen?

All Volkswagen vehicles can be serviced at any Volkswagen approved Van Centre. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

Where can I get an English Owners Manual from?

Please contact your nearest Van Centre who will be able to order one for you. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

How can I purchase a left-hand drive vehicle for use abroad?

Please contact your nearest Van Centre who can advise you. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

Is my vehicle road tax-exempt?

If your vehicle was manufactured prior to 1973, no road tax is required. Should you require confirmation of the Date of Manufacture, please contact Customer Care using the Customer Care contact form.

How can I confirm the original build information of my Volkswagen (models produced before
1990)?

Our factory museum retains a lot of information on historic models and can be contacted by email at kontakt@volkswagen-automuseum.de

Where can I get information on downrating a van?

Information on downrating Transporter mark 4 and mark 1 LT is available from your local Van Centre. For new models call SV Tech on 01772 621800.

How do I obtain a replacement VIN plate for my Volkswagen commercial vehicle?

Please contact your nearest Van Centre who will ask you to complete the necessary paperwork. The Van Centre can then forward the paperwork on your behalf.

Where can I obtain information regarding speed limiters, Tachographs and Operator Licenses?

Please contact your local VOSA office.

Where can I find out about Service and Maintenance Packages?

Please contact your nearest Van Centre who will be happy to help you. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

How do I register my interest in becoming a Volkswagen Commercial Vehicles franchisee?

Use our Sales delivery outlet form or write to:

Network Development Manager
Volkswagen Commercial Vehicles
Yeoman's Drive
Blakelands
Milton Keynes
MK14 5AN

Where can I obtain information on Volkswagen Financial Services?

Please call your local Volkswagen Commercial Vehicle Van Centre, (link to interactive map). Your Van Centres will be able to provide finance quotes on new and used vehicles and provide information on the full range of Service and Maintenance policies available from, Volkswagen Financial Services (link to financial services).

What oil do VWCV recommend for my vehicle?

This will be dependant on your vehicle. Please refer to the owner's handbook for the recommended oil specific to your vehicle.

Where can I obtain details of maximum Towing Weights or a vehicles CO2 emissions?

CO2 data is published for all passenger carrying vehicles (e.g. window vans / Caddy Life / Caravelle). For new vehicles choose model of interest. Once you have selected the spec and prices, select the model derivative, then select "technical specification". For used vehicles please refer to either your data sticker contained within the handbook or alternatively your V5 document.

Can I use Bio-Diesel in my vehicle?

Volkswagen Group designs and manufactures its engines to function correctly with standardised European fuels. This not only ensures optimum performance, reliable running and engine longevity but ensures that environmental emissions regulations are met over the life of the vehicle. The fuel standards in question allow for the inclusion of an amount of biofuel (up to 5% within BSEN590) and our engines have been designed to accept this without modification, warranty restriction or increased maintenance. No standards currently exist for fuels which contain more that 5% biofuel and therefore in order to protect our owners from potential adverse effects from unknown fuel blends we do not recommend the use of any fuel other than standard petrol or diesel. For further information owners and drivers are requested to contact their local Dealer or refer to their owner's handbook.

Do VWCV recommend LPG conversions?

As we have not tested LPG conversions in our vehicles we are unable to recommend this conversion.

How does VWCV monitor the level of service provided by the van centre network - in particular warranty, recall & service issues?

We do set specific and general parameters for all our Van Centres, particularly on subjects such as recalls and warranty repairs, and we do expect a certain level of service from them. However, the Van Centres within our network are independent businesses and are in fact franchisees of Volkswagen Commercial Vehicles , and they are ultimately responsible for the level of service they provide. Our Customer Service Centre is more than happy to liase with Van Centres on your behalf if you are unable to obtain a satisfactory resolution to an enquiry or issue.

What can I do if none of the answers above have helped me?

Please use the Customer Contact Form to ask us your question.