Overview

FAQs

Contacting us

How do I find my nearest Van Centre?

How do I contact Volkswagen Commercial Vehicles Insurance?

What is the contact address for Volkswagen Commercial Vehicles UK?

How can I contact Customer Care?

What is the telephone number for Volkswagen Roadside in Europe?

What is the telephone number for Motability?

How do I register my interest in becoming a Volkswagen Commercial Vehicles franchisee

Products

How do I obtain a brochure?

Where can I obtain information on accessories?

Where can I get an English Owners Manual from? 

How can I purchase a left-hand drive vehicle for use abroad?

Are Amarok and California available in the USA and Canada?

Is my vehicle road tax-exempt?

How can I confirm the original build information of my Volkswagen (models produced before 1990)?

Where can I get information on downrating a van?

Where can I obtain information on Volkswagen Financial Services

What oil do VWCV recommend for my vehicle?

Where can I obtain details of maximum Towing Weights or a vehicles CO2 emissions?

Can I use Bio-Diesel in my vehicle?

What are the EURO NCAP Ratings for Volkswagen Commercial Vehicles?

Service and maintenance

Where can I get information about electronic repairs and Volkswagen workshops?

What breakdown cover is available on my vehicle?

Can I extend my Volkswagen Roadside Assistance cover?

What should I do in the event of a breakdown?

How do I purchase additional insurance cover for travelling in Europe?

When must I service my Volkswagen vehicle?

What warranty do I have on my vehicle and can I extend it?

My vehicle needs repairing under warranty and I need a loan vehicle.

Where can I hire a Volkswagen commercial vehicle?

How can I service my imported Volkswagen?

Where can I find out about Service and Maintenance Packages? 

How do I find my nearest Van Centre?

There are Volkswagen Van Centres throughout the UK. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator or phone the information service hotline 0800 717131.

How do I obtain a brochure?

Please call the Information service hotline on 0800 717131 or request a brochure online.

Where can I find a used van?

Visit our Find an Assured Used van page.

Where can I obtain information on accessories?

Please call the Information service hotline on 0800 717131.

Where can I find out about vehicle converters?

See our A to Z of Converters to find your nearest van converter.

Where can I get signwriters drawings?

All signwriters drawings for current and previous models can be downloaded from: https://www.bb-database.com/en/beklebungsvorlagen

How do I contact Volkswagen Commercial Vehicles Insurance?

The telephone number for Volkswagen Commercial Vehicles Insurance is 0330 303 6941. Lines are open from Monday to Friday: 8am – 8pm and on Saturday: 9am – 4pm.

What is the contact address for Volkswagen Commercial Vehicles UK?

Volkswagen Commercial Vehicles,
Selecta Post 14,
Sheffield,
S97 3ZT.

How can I contact Customer Care?

Customer Care details:

E-mail: customercare@vwcv.co.uk

Telephone: 0800 783 4909

What breakdown cover is available on my vehicle?

All new Commercial Vehicles, Caravelles and Californias supplied by the Volkswagen UK network receive 3 years, unlimited mileage, Volkswagen Roadside within the UK and Europe. For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

Can I extend my Volkswagen Roadside Assistance cover?

For vehicles up to 10 years of age, please contact 0500 275577.

For more information please read our Roadside Assistance handbook or view our
Volkswagen Roadside Assistance page
.

What should I do in the event of a breakdown?

The Volkswagen Roadside Assistance telephone number is 0800 777172. Lines are open 24 hours a day, 365 days a year. For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

How do I purchase additional insurance cover for travelling in
Europe?

Insurance packages can be purchased through your local Van Centre or for more information on Volkswagen Insurance Services please call 0800 3168026

What is the telephone number for Volkswagen Roadside in Europe?

The Assistance in Europe central hotline number is 00800 88776655. For more information please read our Roadside Assistance handbook or view our Volkswagen Roadside Assistance page.

What is the telephone number for Motability?

Motability can be contacted on 01279 635666.

Who is the Director of Volkswagen Commercial Vehicles in the UK?

Carl zu Dohna is the Brand Director for Volkswagen Commercial Vehicles.

When must I service my Volkswagen vehicle?

The recommended service intervals for your vehicle can be located
inside your service schedule. Should you have any queries, please contact
your nearest Van Centre.

What warranty do I have on my vehicle and can I extend it?

 Please visit our Warranties section.

My vehicle needs repairing under warranty and I need a loan vehicle.

There is no provision for a loan vehicle under the terms of the manufacturer's warranty. However, please contact your nearest Volkswagen Van Centre who will try to accommodate your request.

Where can I hire a Volkswagen commercial vehicle?

Please contact Volkswagen Van Rental on 01908 467450.

How do I register an imported vehicle on the Volkswagen UK Database?

For details, advice and information on how to register you should contact your local Van Centre with the following information: A copy of the inside of the service book showing the data sticker which has been stamped by the selling retailer. A copy of the V5 from the DVLA showing the vehicle has been registered. Alternatively, you can fax this information to the Customer Care Team on 0844 844 0511.

How can I service my imported Volkswagen?

All Volkswagen vehicles can be serviced at any Volkswagen approved Van Centre. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

Where can I get an English Owners Manual from?

Please contact your nearest Van Centre who will be able to order one for you. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

How can I purchase a left-hand drive vehicle for use abroad?

Please contact your nearest Van Centre who can advise you. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

Are Amarok and California available in the USA and Canada?

Currently no Commercial Vehicle products (which includes Amarok, California and Caddy Life) are exported to North America and are therefore not available for purchase.

Is my vehicle road tax-exempt?

If your vehicle was manufactured prior to 1973, no road tax is required. Should you require confirmation of the Date of Manufacture, please contact Customer Care using the Customer Care contact form.

How can I confirm the original build information of my Volkswagen (models produced before 1990)?

Our factory museum retains a lot of information on historic models and can be contacted by visiting the following website http://automuseum.volkswagen.de/en/the-museum/contact.html

Where can I get information on downrating a van?

Information on downrating Transporter mark 4 and mark 1 LT is available from your local Van Centre. For new models call SV Tech on 01772 621800.

How do I obtain a replacement VIN plate for my Volkswagen commercial vehicle?

Please contact your nearest Van Centre who will ask you to complete the necessary paperwork. The Van Centre can then forward the paperwork on your behalf.

Where can I obtain information regarding speed limiters, Tachographs and Operator Licenses?

Please contact your local VOSA office.

Where can I find out about Service and Maintenance Packages?

Please contact your nearest Van Centre who will be happy to help you. To locate your nearest Volkswagen Van Centre, please use our Van Centre locator.

Where can I get information about electronic repairs and Volkswagen workshops?

For more information about electronic repairs and Volkswagen workshops please visit our Volkswagen erWin site.

Importing a right or left hand drive vehicle over 10-years old from an EU or non-EU country

Regardless of the origin of your vehicle, if it’s over 10-years old it can be registered through the DVLA with a dating letter and a current UK MOT. A dating letter will state the date of the vehicle’s manufacture.

To request a dating letter for your vehicle, please email your full chassis and postal address to type.approval@vwg.co.uk. You will be contacted via email when your documents are available and being posted to you.

Importing a commercial vehicle manufactured from 2010 onwards from an EU country

You will need a European Certificate of Conformity (COC) for the DVLA. The COC is an official document issued to all vehicles built to be sold and registered within the EU. The certificate confirms the vehicle has been tested and meets EU Type Approval standards. Certificates are only available in German language (that of the manufacturer) and are not available in any other language. This official document is recognised by all relevent authorities.

To order your certificate, please visit our Factory Logistics website. There is an administration fee of 50€ which is payable at point of ordering.

Importing a commercial vehicle from a non-EU country

If you are importing a vehicle from a non-EU country you will need to contact the Driver Vehicle Standards Agency (DVSA) who will be able to provide you with an Individual Vehicle Approval (IVA) inspection.

A certificate of Conformity (COC) will not be available for vehicles manufactured for countries outside the EU. You will need to obtain a Statement of Compliance from the exporting country’s importer to support your IVA application.

Importing a left hand drive commercial vehicle under 10-years old from an EU country

To import a left hand drive vehicle you must make sure the following modifications have been made to comply with UK road regulations:

  • Headlights permanently adjusted/replaced to suit UK traffic
  • Rear fog lights operate as a pair or only on the right hand side
  • Speedometer graduated in miles per hour (MPH)
  • Your vehicle has two exterior rear-view mirrors

You will need to present a Certificate of Conformity (COC) and evidence that any necessary modifications have been made, for example receipts and/or invoices, to the Vehicle Certification Agency (VCA). You will then have to register the vehicle via the DVLA.

What is a Chassis/Vehicle Identification Number (VIN)?

To produce the correct documents for your vehicle you’ll need to supply its unique 17 digit VIN/Chassis number. You can find this on your vehicle or in its logbook. If you have difficulty finding this number refer to the owner’s manual for your vehicle, or contact Volkswagen Commercial Customer Care by email or call 0800 783 4909.

If your vehicle is a 1960-74 model then it is likely to have a shorter VIN (e.g. a sequence of 10 numbers or less). Unfortunately we do not hold any records for these vehicles, to obtain any information or documentation please contact the Wolfsburg Museum at +49 5361 84 84 171 (English speaking) or:

For Date of Manufacture Letters - history@volkswagen.de

For Certificates & Data Sheets - www.volkswagen-automuseum.de

What is a Certificate of Conformity (COC)?

This is an official document issued for all commercial vehicles manufactured from 2010 onwards, to be sold and registered within the European Union. It confirms the vehicle has been tested and meets EU Type Approval Standards. The Certificate of Conformity is unique to each vehicle and contains various technical specifications of the vehicle at the time of manufacture.

Volkswagen certificates are supplied in German as standard and cannot be produced in any other language. This does not affect its validity and it will be recognised by all European Community countries for vehicle registration purposes.

Exporting to an EU country

To export your vehicle to a country within the EU you will need to provide a Certificate of Conformity (COC). To order your certificate, please visit our Factory Logistics website. There is an administration fee of 50€ which is payable at point of ordering.

The certificate is not available for commercial vehicles pre 2010. In this instance contact the vehicle authorities of the country of import for more information on their local importation rules and regulations.

Exporting a commercial vehicle to a country outside the EU

For all exports to non-EU countries you should contact the vehicle authorities of the country of import, the information on their local importation rules and regulations must be obtained from the country of import. If you need documentation, such as a Statement of Compliance, then please email type.approval@vwg.co.uk with your request stating your full chassis number. You will be contacted via email when your documents are available and being posted to you.

Chassis/Vehicle Identification Number (VIN)

To produce the correct documents for your vehicle you’ll need to supply its unique 17 character VIN/Chassis number. You can find this on your vehicle or in its logbook. If you have difficulty finding this number refer to the owner’s manual for your vehicle, or contact your local Volkswagen Centre.

How do I obtain a letter for a Low Emission Zone area?

You may need to supply an official low emissions zone letter to confirm the EU Emissions standard of your vehicle. To request this document, please email your full chassis and postal address to type.approval@vwg.co.uk. You will be contacted via email when your documents are available and being posted to you.

How do I amend an error on a V5 registration document?

If you need to amend an error on your V5 registration document please contact Volkswagen Commercial Customer Care by email or call 0800 783 4909.

Useful contacts and links

If you need help with importing or exporting your Volkswagen you can email customerservices@volkswagen.co.uk or call 0800 783 4909.

Driver Vehicle Standards Agency (DVSA): 0300 123 9000

VCA (Vehicle Certification Agency): 0117 952 4164

DVLA (Driver and Vehicle Licensing Agency): 0300 222 111

- London Low Emission Zone enquiries: 0343 222 1111

To order your certificate of conformity please visit our Factory Logistics website.

How do I register my interest in becoming a Volkswagen Commercial Vehicles franchisee?

Use our Sales delivery outlet form or write to:

Network Development Manager
Volkswagen Commercial Vehicles
Yeoman's Drive
Blakelands
Milton Keynes
MK14 5AN

Where can I obtain information on Volkswagen Financial Services?

Please call your local Volkswagen Commercial Vehicle Van Centre, Your Van Centres will be able to provide finance quotes on new and used vehicles and provide information on the full range of Service and Maintenance policies available from, Volkswagen Financial Services.

What oil do VWCV recommend for my vehicle?

This will be dependant on your vehicle. Please refer to the owner's handbook for the recommended oil specific to your vehicle.

Where can I obtain details of maximum Towing Weights or a vehicles CO2 emissions?

For technical specifications please select relevant vehicle and look at the 'Measurements' tab. Alternatively download a brochure. For used vehicles please refer to either your data sticker contained within the handbook or alternatively your V5 document.

Can I use Bio-Diesel in my vehicle?

Volkswagen Group designs and manufactures its engines to function correctly with standardised European fuels. This not only ensures optimum performance, reliable running and engine longevity but ensures that environmental emissions regulations are met over the life of the vehicle. The fuel standards in question allow for the inclusion of an amount of biofuel (up to 5% within BSEN590) and our engines have been designed to accept this without modification, warranty restriction or increased maintenance. No standards currently exist for fuels which contain more that 5% biofuel and therefore in order to protect our owners from potential adverse effects from unknown fuel blends we do not recommend the use of any fuel other than standard petrol or diesel. For further information owners and drivers are requested to contact their local Dealer or refer to their owner's handbook.

What are the EURO NCAP Ratings for Volkswagen Commercial Vehicles?

Euro NCAP (The European New Car Assessment Programme) is a respected motoring standards body that carries out tough crash tests on new cars. These include front and side impact crash tests and assessments of child protection and pedestrian safety.

While commercial vehicles are not tested as part of the programme, passenger carrier variants of commercial vehicles are.

To see the full details of each test visit the Euro NCAP website here.

Do VWCV recommend LPG conversions?

As we have not tested LPG conversions in our vehicles we are unable to recommend this conversion.

How does VWCV monitor the level of service provided by the van centre network - in particular warranty, recall & service issues?

We do set specific and general parameters for all our Van Centres, particularly on subjects such as recalls and warranty repairs, and we do expect a certain level of service from them. However, the Van Centres within our network are independent businesses and are in fact franchisees of Volkswagen Commercial Vehicles , and they are ultimately responsible for the level of service they provide. Our Customer Service Centre is more than happy to liase with Van Centres on your behalf if you are unable to obtain a satisfactory resolution to an enquiry or issue.

Volkswagen Amarok - statement for VW Amarok forum, July 2011

All Amaroks (excluding Highline Permanent 4MOTION models) built up to and including week 29 (late July 2011) had to be issued with an IVA (Individual Vehicle Approval) from VOSA rather than the usual ECWVTA (European Whole Vehicle Type Approval). This is due to specific UK market payload requirements to enable VAT-registered customers to reclaim VAT. This has not involved any technical changes to the vehicle, and all Amaroks can legally be driven on the UK roads. All Amaroks built from week 30 for the UK will have the appropriate ECWVTA.

What can I do if none of the answers above have helped me?

Please use the Customer Contact Form to ask us your question.