Overview

Total peace of mind

We understand how important it is to keep your business mobile. Our Roadside Assistance covers fault and non-fault issues like flat tyres, battery problems or even filling up with the wrong fuel and runs 24/7, 365 days of the year.

Dedicated technicians

Supporting you every day is a team of 90 Volkswagen Group dedicated technicians, all in specially equipped vehicles carrying the latest diagnostic equipment, genuine Volkswagen specialist tools and parts.

Dedicated call centre

Get straight through to a team trained to help you through any breakdown or accident, with technical support colleagues on hand to provide advice.

Just call 0800 77 71 72

Extended cover

If your vehicle is under 10 years
old, you can extend your cover beyond three years simply by
calling 0800 912 1441.

Key Features

• Roadside Assistance • Assistance at home or place of work
• Recovery • Onward travel, including loads • 24 hours a day, 365 days a year
• 3 years’ cover (on new vehicles) • Unlimited mileage
• European coverage • Option to extend cover beyond three years

European Assistance

Our European cover will protect you
from unforeseen breakdown costs anywhere on the continent.











European Assistance Checklist

Make sure you’ve got the following original documents and other items with you and be familiar with the Terms and Conditions of your policy:

• Credit/Debit card
• Motor insurance certificate/Green Card (contact your motor insurer before taking a vehicle out of the United Kingdom to find out if you need a Green Card or to upgrade to fully comprehensive insurance)
• Vehicle registration document
• Driving licence (including paper counterpart if it is a photocard licence)
• Spare set of keys
• Passport
• Statement of insurance or booking reference
• International driving permit (where necessary)
• Set of spare light bulbs and the warning triangle
• High visibility jackets for all occupants
• Check policy details are correct

European Contact numbers

France & Monaco 0800 290 112 Freephone within France and Monaco
France & Monaco 0472 43 52 55 Pay call
Republic of Ireland 1 800 535 005 Freephone
Russia 810 33 472 43 52 55 Pay call
Ukraine 810 33 472 43 52 55 Pay call

Contact

The number you need for assistance 0800 77 71 72

When you call, please have the following information to hand:

  • Your name and location
  • The registration number and colour of your vehicle
  • Volkswagen model
  • Description of the issue
  • Your mileage (if known)
  • A telephone number where you can be contacted

Please do not make arrangements without first contacting Volkswagen Roadside Assistance on 0800 77 71 72.

If you have hearing difficulties, enter prefix 18001 before dialling the relevant number to be connected to Text Relay, or use the SMS facilities on 07900 444 999 Please note these services are not available outside the United Kingdom.

If you have either a compliment or a complaint related to Volkswagen Roadside Assistance, we really would like to hear from you. We welcome your comments as they provide us with the opportunity to put things right and to improve Volkswagen Roadside Assistance service.

If you have either a compliment or a complaint related to Volkswagen Roadside Assistance, we really would like to hear from you. We welcome your comments as they provide us with the opportunity to put things right and to improve Volkswagen Roadside Assistance service.

Please contact us at:

Volkswagen Roadside Assistance Customer Care
Lambert House
Stockport Road
Cheadle
Cheshire
SK5 2DY

Tel: 0844 209 0556
Fax: 0161 488 7544
Email: vwgcustomercareoperations@theAA.com

If you have an issue not related to Volkswagen Roadside Assistance, then please write to:

Volkswagen Commercial Vehicles Customer Services
Selectapost 14
Sheffield
S97 3ZT

Tel: 0800 783 4909
Email: customercare@vwcv.co.uk