VW car dealer with clipboard
VW car dealer with clipboard
VW car dealer with clipboard

EA189 service action

  1. EA189 service action

Our customers are our priority

Volkswagen Commercial Vehicles EA189 Service Action Update 

Dealer and customer outside VW Van Centre

Further information

We would like to inform you that all new Volkswagen Commercial vehicles with EU6 engines are not affected. Transporter, Caravelle, California and Crafter are unaffected.

We would also like to take this opportunity to reassure you that independent testing authorities have confirmed that there will be no negative impact on engine performance, maximum torque, fuel consumption, noise and CO2 emissions as a result of having this update applied.

Technical measures are available for all affected EA 189 engines (1.6-litre and 2.0-litre), which have been ratified by the relevant type approval authority.


A van centre customer using an ipad

Our position on the group claim brought against the Volkswagen Group in the United Kingdom in respect of the NOx issue

We set out our position in relation to the claims and why we do not believe customers have suffered any loss. We think it is important that we explain to you the reasons for this and why we have responded to the litigation in the way we have.

Click here to Read more

VW Caddy driving on mountain road

How to check if your vehicle is affected

We have developed a simple ‘self-service’ website, so that you can check if your vehicle is affected by the EA 189 NOx emissions issue.

All you need to do is enter the VIN (Vehicle Identification Number) details of your vehicle. Please note that it can take up to 28 days from your vehicle having the relevant technical measure applied for the website to show your vehicle as having the technical measure completed.

How to find your VIN: you can find your VIN in the front of the service book or at the bottom of the windscreen on the right hand side (as you look into the vehicle from the outside).

The VIN will look like this: WVWZZZ1JZXW000010

Unsupported browser 

For the best experience, we recommend upgrading your browser to the latest version:

Download Chrome
Download Firefox
Download Safari
Download Edge