We would like to inform you that all new Volkswagen Commercial vehicles with EU6 engines are not affected. Transporter, Caravelle, California and Crafter are unaffected.
We would also like to take this opportunity to reassure you that independent testing authorities have confirmed that there will be no negative impact on engine performance, maximum torque, fuel consumption, noise and CO2 emissions as a result of having this update applied.
Technical measures are available for all affected EA 189 engines (1.6-litre and 2.0-litre), which have been ratified by the relevant type approval authority.
Our position on the group claim brought against the Volkswagen Group in the United Kingdom in respect of the NOx issue
We set out our position in relation to the claims and why we do not believe customers have suffered any loss. We think it is important that we explain to you the reasons for this and why we have responded to the litigation in the way we have.
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We have developed a simple ‘self-service’ website, so that you can check if your vehicle is affected by the EA 189 NOx emissions issue.
All you need to do is enter the VIN (Vehicle Identification Number) details of your vehicle. Please note that it can take up to 28 days from your vehicle having the relevant technical measure applied for the website to show your vehicle as having the technical measure completed.
How to find your VIN: you can find your VIN in the front of the service book or at the bottom of the windscreen on the right hand side (as you look into the vehicle from the outside).
The VIN will look like this: WVWZZZ1JZXW000010