the_works_mug_on_grey_background
the_works_mug_on_grey_background
the_works_mug_on_grey_background

The Works

When you buy a Volkswagen, you get more than just a van. You get The Works.

How The Works works.

We want to make sure your business stays on the road and keeps heading in the right direction. That’s why we brought together our aftersales offering to create The Works, bringing around the clock support on selected services to you and your business. Because with Volkswagen Commercial Vehicles, you get more than just a van. You get the whole weight of our operation, working with you 365 days a year1, to help your business grow.

Service

Minimising downtime.

24-hour Roadside Assistance. Replacement vehicles. Mobile servicing. Extended hours. Even, believe it or not, an Augmented Reality service. Just some of the lengths we go to keep you on the road.

  • roadside assistance volkswagen van
    roadside assistance volkswagen van
  • Placeholder
    Placeholder
  • two_mechanics_roadside
    two_mechanics_roadside
  • female_mechanic_fixing_van
    female_mechanic_fixing_van
  • two_men_chatting_in_van
    two_men_chatting_in_van

Round the clock assistance.

  • roadside assistance volkswagen van
    roadside assistance volkswagen van

Our fleet of 90 roadside assistance Transporters patrols across the UK, 24 hours a day, 365 days a year.

  • 41 minutes average response time2
  • Roadside repair or vehicle recovery at home or at work
  • Assistance at home or work
  • Roadside fix rate of 86%
  • Free cover for 3 years for all new vehicles3
  • Unlimited mileage
  • Onward travel, including loads
  • Includes flat tyres, battery and mis-fuelling4

Convenience

It’s not just vans.

People are at the heart of every business. And ours go to work to make sure your fleet runs at its best - and to help it grow as your business grows.

  • man_servicing_van_with_service_cam
    man_servicing_van_with_service_cam
  • female_talking_on_headset
    female_talking_on_headset
  • Two_men_greeting_each_other
    Two_men_greeting_each_other

See what’s up with a service cam.

  • man_servicing_van_with_service_cam
    man_servicing_van_with_service_cam

If something needs fixing, we’ll show you exactly what.

  • If during regular servicing we see something that needs fixing, we will send a video showing the issue
  • Work only starts once you’ve viewed the video and approved the work
  • Free van health check with video
  • Every Van Centre is equipped

Reassurance

Looking out for you.

From intelligent driver assistance technologies to comprehensive warranties, with a Volkswagen Commercial Vehicle, reassurance comes as standard - protecting you and your van.

  • three_mechanics_looking_at_engine
    three_mechanics_looking_at_engine
  • Man_stock_taking_vehicle_parts
    Man_stock_taking_vehicle_parts
  • Placeholder
    Placeholder
  • customer_handing_keys_to_salesman
    customer_handing_keys_to_salesman
  • Caddy_van_in_traffic
    Caddy_van_in_traffic

At the top of their game

  • three_mechanics_looking_at_engine
    three_mechanics_looking_at_engine

Our specially trained Technicians have a wealth of experience - and they’re working for you.

  • Trained in a dedicated state of-the-art facility
  • The latest tools and diagnostic equipment at their disposal
  • Home-grown talent trained through our recognised apprentice programmes
  • Assigned to 5 specialist technical job roles, covering all aspects of care
Important information :
1.
Availability of Roadside services is 365 days a year, other services may vary, please consult your Van Centre.
2.
Roadside assistance provided by the AA. 41 minute average relates to 46,054 van callouts June 2018 - May 2019. Measured from time task created to time patrol confirms arrival. Actual wait time mayvary. Excludes requests for non-immediate response.
3.
Extended warranties are available to purchase for vehicles over three years old. Enquire for further details.
4.
For full details of Roadside Assistance offering, please see https://www.volkswagen-vans.co.uk/en/service/roadside-assistance.html
5.
Terms and conditions apply. Ask your Van Centre for details.
6.
If replacement vehicle is made available, the driver must be able to satisfy the requirements of the vehicle hiring company, which may include age restrictions. They will wish to see a valid driving licence and may also ask for a refundable deposit to cover fuel charges, insurance costs and any extra days hire.
7.
Every effort will be made to source a vehicle but they are subject to availability. Your Van Centre will discuss options should the need arise.
8.
Service varies by Van Centre and exclusions apply, please enquire for full details.
9.
Hours of operation vary by location. Contact your Van Centre for details.
10.
Based on 2019 orders and nationwide deliveries.
11.
90% of 10 year vehicle parc covered by 45 minute drive time as at September 2019.
12.
Many Volkswagen Van Centres now open at or before 7am Monday to Friday (8am on Saturdays). See www.volkswagen-vans.co.uk/find-a-van-centre or ask your local Volkswagen Van Centre for individual opening hours.
13.
Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the warranty.
14.
T&Cs apply, ask your local Van Centre for more details. Find out more about our warranties here https://www.volkswagen-vans.co.uk/en/service/warranties.html
15.
Speed and distance limits apply. See individual brochures for full details of safety systems
Images are for illustration purposes only. Vehicle shown may not reflect UK specification.
Commercial
Vehicles

Unsupported browser 

For the best experience, we recommend upgrading your browser to the latest version:

Download Chrome
Download Firefox
Download Safari
Download Edge