, 2017-10-10 18:26:25

We're with you for the journey

Our partnership means total support for you and your vehicle from the minute you leave the forecourt.

When you come to Volkswagen Commercial Vehicles, we know you're buying more than just a van. We continue working with you to build a partnership that grows with your business and lasts as long as your ownership. That partnership is built on our 10 point service promise.

Our dedicated network

Your Van Centre will offer you total support, from spare parts to servicing, delivered by commercial vehicles’ specialists, fully trained by Volkswagen. With 72 Van Centres and a further 24 Authorised Repairers, you’re never more than 45 minutes from our door.1

Price Match

We will match any like-for-like written quote, using Volkswagen Genuine Parts from any VAT registered garage within 15 miles

Terms and conditions

• Like for like content of quote must be for exactly comparable work – we reserve the right to verify this
• Quote must be presented within 90 days of original quote being issued and before any work is undertaken
• Servicing or repair must be in accordance with manufacturer's guidelines
• Offer valid until 31st December 2018 at participating Volkswagen Van Centres only, and may be varied or withdrawn at any time

  • We will always give you a quote before we start work, so you understand the work required and how much you will pay

  • We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so

  • We will guarantee you an appointment within five working days when you book your vehicle in to your local Van Centre

  • We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service

    * Terms and conditions apply. Ask your Van Centre for details

  • If your vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like courtesy vehicle, or the best alternative*

    * Terms and conditions apply. Ask your Van Centre for details

  • If your vehicle breaks down and is recovered to our Van Centre, we will perform an initial diagnosis within a maximum of one working day

  • We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance

  • We will give you a two year parts and labour warranty**

    ** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty

  • We will fully explain all work carried out, including warranty work and any work paid for by your fleet company or service contract

  • We will always wash your vehicle at no extra cost following a service

Next steps