2.3.47.2, 2017-10-10 18:26:25

Commercial Vehicle Services

It's more than a purchase. It's a partnership.

A van isn't just a van – it's the bedrock of your business. At Volkswagen Commercial Vehicles, we're dedicated to providing all the products, services and support you need to keep your vehicles running smoothly every single day. Our goal is to be your trusted partner in business – and our 10-point Service Promise is how we intend to deliver it.

  • We will always give you a quote before we start work, so you understand the work required and how much you will pay

  • We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so

  • We will guarantee you an appointment within five working days when you book your vehicle in to your local Van Centre

  • We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service

    * Terms and conditions apply. Ask your Van Centre for details

  • If your vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like courtesy vehicle, or the best alternative*

    * Terms and conditions apply. Ask your Van Centre for details

  • If your vehicle breaks down and is recovered to our Van Centre, we will perform an initial diagnosis within a maximum of one working day

  • We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance

  • We will give you a two year parts and labour warranty**

    ** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty

  • We will fully explain all work carried out, including warranty work and any work paid for by your fleet company or service contract

  • We will always wash your vehicle at no extra cost following a service

A dedicated network, dedicated to you

Staffed by trained specialists in Volkswagen Commercial Vehicles, our Van Centres are the first-choice destination for everything from van servicing and repairs to Volkswagen accessories and spare parts. With 72 Van Centres nationwide and a further 24 Authorised Repairers across the country, the services and support you need are always close at hand – in fact, you're never more than 45 minutes from one.1

1. 95% of 10 year vehicle parc covered by 45 minute drive time as at February 2015.

Price Match Promise

Got a better quote for servicing or repair work? We'll match it.
Technician servicing a van in a van centre

Your Volkswagen Van Centre is dedicated to giving you value for money. So we'll match any quote from a VAT-registered garage within 15 miles of a Van Centre that's doing the same work with Volkswagen Genuine Parts.

Terms and conditions

• Like for like content of quote must be for exactly comparable work – we reserve the right to verify this
• Quote must be presented within 90 days of original quote being issued and before any work is undertaken
• Servicing or repair must be in accordance with manufacturer's guidelines
• Offer valid until 31st December 2018 at participating Volkswagen Van Centres only, and may be varied or withdrawn at any time

Accessories and merchandise

Volkswagen accessories

Volkswagen approved accessories – also known as Add Ons – provide the finishing touches that make a vehicle truly yours. Whether you're looking to enhance your vehicle's looks, capabilities or connectivity, there's a Volkswagen accessory that's perfect for the task.

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