We understand how important it is to keep your business mobile. Our Roadside Assistance covers fault and non-fault issues like flat tyres, battery problems or even filling up with the wrong fuel and runs 24/7, 365 days of the year.
Comprehensive, three year cover comes at no extra cost with every new vehicle. Call 0800 77 71 72 to get straight through.
In the event of a breakdown at home or place of work, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle
In the event of a breakdown at home or place of work, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle.
In the event that the vehicle cannot be repaired at the roadside or at home, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate authorised Volkswagen Van Centre or Repairer for repair.
If the vehicle has been immobilised due to a road traffic accident, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate authorised Volkswagen Van Centre, authorised body shop or repairer.
In the event of recovery following breakdown, where your vehicle cannot be repaired within a reasonable time, Volkswagen Roadside Assistance will organise one of the following: replacement vehicle1, hotel accommodation2 or alternative travel3.
In the event that the immobilised vehicle needs overnight storage, this will be arranged by Volkswagen Roadside Assistance.
Volkswagen Roadside Assistance will pass on any urgent messages to friends, family and business colleagues following a breakdown or accident.
Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply.
Volkswagen Roadside Assistance will also provide roadside assistance, recovery, repatriation, replacement vehicle and accommodation whilst you are travelling outside the UK within Europe.
|1.||In the event of mechanical or electrical breakdown only, Volkswagen Roadside Assistance will arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.|
Make sure you’ve got the following original documents and other items with you and be familiar with the Terms and Conditions of your policy:
If you cannot find the country you’re in from the list above, please contact us on the usual number and one of our team will assist you: 0800 777172
When you call, please have the following information to hand:
Please do not make arrangements without first contacting Volkswagen Roadside Assistance on 0800 77 71 72.
If you have hearing difficulties, enter prefix 18001 before dialling the relevant number to be connected to Text Relay, or use the SMS facilities on 07900 444 999 Please note these services are not available outside the United Kingdom.
If you have either a compliment or a complaint related to Volkswagen Roadside Assistance, we really would like to hear from you. We welcome your comments as they provide us with the opportunity to put things right and to improve Volkswagen Roadside Assistance service.
Please contact us at:
Volkswagen Roadside Assistance Customer Care
Tel: 0844 209 0556
Fax: 0161 488 7544
If you have an issue not related to Volkswagen Roadside Assistance, then please write to:
Volkswagen Commercial Vehicles Customer Services
Tel: 0800 783 4909