2.13.82.1, 2019-01-22 15:18:18

Warranties

Our three year warranty

Our comprehensive three year warranty takes care of your vehicle, so you can take care of your business. We’ll fix any problems with manufacture or workmanship completely free of charge, giving you peace of mind that your vehicle is in the expert hands of our specialists.

Your warranty applies to new Volkswagen Commercial Vehicle bought from a Van Centre which are registered and normally used in the UK. Crafter models (2E and 2F only) registered after the 01 June 2009, or Crafter vehicles registered after 24 April 2018 are covered for three years with unlimited mileage.  For all other models the warranty is unlimited in the first two years and limited to 100,000 miles in the third year. The warranty begins on the date of delivery to the first owner and is automatically transferred to any new owner, subject to the same terms and conditions.

Comprehensive cover that your business can count on
Find out what's covered and understand how we can help you when your vehicle is in need of a repair.

Volkswagen Commercial Vehicles warrants that your vehicle will be free from manufacturing defects. Your warranty covers:

  • The repair or replacement of defective parts according to technical requirements determined by the Manufacturer.
  • The repair of any consequential damage to standard components caused by a manufacturing defect.
  • The labour costs of removing and installing parts for warranty repairs at any Volkswagen Centre.  You may be charged, at the Van Centre’s discretion, for any extra work caused by modifications to your vehicle, such as removal and refitting of a tow-bar that has been fitted after manufacture. 
  • Your warranty applies to the base vehicle only.  It does not cover any special fittings, conversions or additional bodywork.

Any defect must be reported to a Van Centre as soon as it is discovered. This must of course be within the warranty period. 

Your warranty does not cover damage or defects caused by factors outside the Manufacturer’s control or which are the result of normal wear and tear.  Examples of this include:

  • Damage or defects as a result of repairs made by an unauthorised workshop.
  • Damage or defects as a result of the installation of parts, components, software or accessories not authorised by Volkswagen Commercial Vehicles.
  • Damage to components, equipment or software which were not part of the vehicle at the point of original manufacture.
  • Damage or defects as a result of the use of poor quality or incorrect fuels or additives.
  • Damage or defects as a result of failure to comply with the operation instruction in the Owner's Instruction Manual, Service Schedule Book or any literature supplied by Volkswagen Commercial Vehicles or a Van Centre.  It is your responsibility to ensure that servicing is maintained in line with the Manufacturer’s recommendations and sufficient records are kept to confirm this.
  • Damage or defects caused by modifications, special fittings, conversions or additional bodywork.
  • Damage or defects caused by use of the vehicle in countries for which it has not been designed.
  • Noise and vibration related to the normal operation of the vehicle.
  • Damage or defects caused by improper handling or misuse (racing, for example).
  • Parts that have reached the end of their expected service life.
  • Damage caused by industrial pollution, climate, external heat, chemicals or mechanical force.  Your Owner’s Instruction Manual tells you how to minimise such damage.
  • Parts which have reached the end of their expected shelf life
  • Normal maintenance, servicing and wear and tear.  Items can only be considered under the wear and tear policy if the cause of the complaint cannot be associated to abnormal external influence or use, and is a manufacturing defect.  Components normally subject to wear and tear include but are not limited to:
  • Brake linings and disc pads 
  • Brake discs and drums
  • Clutch release bearings
  • Clutch pressure plates and centre plates (DSG clutches are covered for the full warranty offered with the vehicle)
  • Tyres
  • Wiper blades (wiper rubbers have no Warranty owing to their conditions of use)
  • Seat and backrest covers
  • Floor coverings
  • Spark plugs
  • Batteries for key fobs and alarms
  • Light bulbs (Xenon/gas discharge bulbs and LED’s are covered for the full warranty offered with the vehicle)
  • Shock absorbers
  • Mechanical Adjustments including:
  • Adjustments to doors, flaps, boot lids, bonnets, sunroof etc...
  • Brake adjustment
  • Clutch adjustment
  • Headlight adjustment
  • Steering geometry adjustment
  • Wheel balancing

This list is not definitive and similar adjustable or wear and tear items are also excluded from the terms of the warranty. 

After six months or 6,500 miles, wear and tear items will not be accepted unless a manufacturing defect can be identified by a Van Centre as the cause.

Please note that wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done is dependent on individual driving technique and road conditions.

We would ask that you report any defect to a Van Centre as soon as it becomes apparent.  Any consequential damage arising from the continued use of a vehicle with a defect may not be covered under warranty.

Your vehicle must be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the warranty. Please ensure that you maintain sufficient records to enable the Volkswagen Centre to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the digital service schedule has been updated by the business carrying out the service work, or detailed invoices supplied with date, mileage, plus specific parts and fluids used. 

Unless expressly specified in this warranty, Volkswagen Commercial Vehicles is not responsible for any consequential loss or damage, whether direct or indirect, that arise from an incident necessitating warranty repairs.  This includes towing fees, hotel charges, alternative transport costs, loss of income, loss of business, damage to goodwill, damage to or loss of personal effects and clothing or fuel costs. 

The cost of repairs carried out by unauthorised workshops will not be reimbursed under any circumstances. 

These exclusions apply to all parts of the Volkswagen Warranty.  

This warranty does not affect your statutory rights. 

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Replacement parts

All our original replacement parts carry a warranty for a period of two years with unlimited mileage from the date of purchase. 

We’ll let you know which items have a longer warranty when you buy your vehicle. Any parts fitted under the terms of the vehicle warranty will be covered for the remaining period of the vehicle warranty.

All replaced parts become the property of the Volkswagen Commercial Vehicles.

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Accessories

Volkswagen Commercial Vehicles approved, supplied and fitted accessories are covered by the vehicle warranty which may extend up to three years/unlimited mileage provided that they are ordered and included in the purchase price of the vehicle at the date of delivery.  

Most Volkswagen Commercial Vehicles approved accessories that are supplied and installed after delivery include two years’ warranty.  For further details please check the length of the accessories’ warranty with your local Van Centre.  If you specify an accessory which is not approved the terms of warranty should be clarified with the manufacturer of that accessory.

Transporter being masked for painting

Paintwork protection

Your warranty also covers any manufacturing defect in paintwork.  All models are covered for a total of three years starting from date of first delivery.

Paintwork defects can be fixed free of charge under warranty if:

  • You report the defect to a Van Centre within your warranty period.
  • You tell a Van Centre about the defect as soon as you detect it to ensure there is no further deterioration.
  • The defect was not caused by external influences such as accident damage, stone chips, industrial fallout or pollution, plant resin, animal pollutants, chemicals or insufficient care or maintenance.
Transporter rust protection

Anti-perforation warranty

Your new vehicle is manufactured with full protection against rust attacking the internal cavities from the inside to the outside leading to perforation and will be covered for 12 years starting from the date of first delivery.  Some Amaroks are covered for six years.  Please check with your local Van Centre if you are unsure of the length of your anti-perforation warranty.

If this protection fails while your vehicle is under warranty, your Van Centre will fix free of charge, providing that:

  • The defect is reported to a Van Centre as soon as it's discovered and within the warranty period.
  • Your Van Centre must determine that the perforation has stemmed from within the internal cavities and is the result of a manufacturing defect.
  • The perforation is the result of a defect in manufacture or workmanship and has not been caused originally by external influences such as accident damage, poor quality repair work, neglect, insufficient care or maintenance or by external rusting.

All body repairs will be carried out promptly in accordance with our specification and procedures, using only approved parts and materials, so that your vehicle will continue to enjoy its original level of anti-corrosion protection.

Rear view of a Crafter Dropside

Vehicle conversions

Where your vehicle has been converted by a third party, warranty claims will only be accepted in connection with parts of the vehicle that have not been modified by and are not affected by the conversion. 

Claiming for warranty repair or replacement

If a defect in manufacture should arise, any Van Centre in the UK can put it right even if you did not buy the vehicle from that Van Centre.  A claim for a repair under your warranty can only be made at a Van Centre, and any claim must be made as soon as the defect arises.  

If requested, you will complete any forms, give details and provide any proof required in relation to a warranty claim.  It is your responsibility to ensure that you maintain sufficient records to confirm that the vehicle has been appropriately serviced.

If you do not agree with a Van Centre’s decision on your warranty claim, you are entitled to obtain the opinion from another Van Centre.  Your warranty claim may be referred to Volkswagen Commercial Vehicles which reserves the right in its sole discretion to determine whether the defect is warrantable or to appoint its own engineer to inspect the vehicle and/or the defect that has arisen.

Vehicles that undergo accident repair work are covered by the warranty provided that they are repaired by a competent repairer to Volkswagen Commercial Vehicles standards. You should be able to furnish Volkswagen Commercial Vehicles with records to demonstrate this, if requested. Warranty claims will not be accepted if the defect is likely to have been caused by accident damage or subsequent repair work.

genuine Volkswagen Commercial Vehicles parts

Peace of mind wherever you are

In the event of warranty repairs being necessary when travelling in Europe in the first two years of your warranty any member of the Volkswagen Commercial Vehicles authorised repair network in the country you are visiting will be able to carry out rectification work under the terms of the warranty.

They will require the vehicle information data details contained in the front of your vehicle’s service schedule booklet to enable them to carry out the repairs.  They will undertake the repairs free of charge.

Should your vehicle suffer a manufacturing defect covered by the third year warranty while outside the UK, the repair must be carried out by a member of the Volkswagen Commercial Vehicles authorised repair network in the country you are visiting.  The cost should be settled by you with the repairer and a claim made for reimbursement by providing the repair invoice to a UK Van Centre within 14 calendar days.

If you are travelling abroad you must take documentation showing proof of purchase and service.  This helps the authorised repairer make an eligible claim (in the first two years) or confirm that a repair was made under warranty (in the third year).

In order for reimbursement to be possible, the repair invoice must be returned to a UK authorised Van Centre within 14 calendar days.

 

Technician diagnosing a vehicle at a Van Centre

Van Centre workmanship warranty

Van Centres give a warranty for their workmanship on all warranty repairs. The warranty on most repairs is 1 year or 12,000 miles from the date of the work, whichever occurs first. Should any repairs be required in that period on work carried out by a Van Centre, the original Repairer will carry out such repairs free of charge, provided:

  • Repairs are required as a direct result of faulty workmanship by that Van Centre.
  • Repairs are not required due to normal wear and tear or other exclusions. Items replaced under the terms of this warranty become the property of the Van Centre. A member of the Van Centre may choose to pay for work under this warranty to be carried out by another Van Centre.

The Van Centre warranty on bodywork warranty repairs lasts three years from the date of repair or for the unexpired term of the vehicle’s original warranty, whichever is longer. 

 

customer in front of a van centre

Compliance with recall notices

Volkswagen Commercial Vehicles may contact you in relation to product safety recall campaigns or service campaigns. We would ask that you promptly comply with the instructions given. In the event that you do not comply then the warranty may be invalidated if an incident arises that relates to the applicable product safety recall or service campaign.   

Notes:

“Volkswagen Commercial Vehicles” means Volkswagen Group United Kingdom Limited. “Van Centre” means any Centre in the UK authorised by Volkswagen Commercial Vehicles. “ “The Manufacturer” means Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg, Germany.

No party, other than Volkswagen Commercial Vehicles, may amend the terms and conditions of the warranty in any way. 

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