Find out what’s covered and understand how we can help you when your vehicle’s in need of a repair.
Crafter MY16 vehicles are covered for three years unlimited mileage.
For all other models including Crafter MY17 onwards, the warranty is unlimited in the first two years and limited to 100,000 miles in the third year.
Both are made up of a two year manufacturer's warranty, with a further one year Van Centre warranty, protecting against the failure of most mechanical and electrical components due to manufacturing defects.
Your warranty will not cover damage or defects due to:
Normal wear and tear on non-durable parts such as brakes and clutch linings is not covered by the warranty. The same applies to damage caused by improper handling or misuse, such as motorsport, for example.
All our original replacement parts carry a warranty for a period of two years with unlimited mileage from the date of purchase.
We’ll let you know which items have a longer warranty when you buy your vehicle. Any parts fitted under the terms of the vehicle warranty will be covered for the remaining period of the vehicle warranty.
Your vehicle warranty covers any manufacturing defect in paintwork, starting from the date of registration, for a total of three years.
Paintwork defects can be fixed free of charge under warranty if:
Your new vehicle is manufactured with full protection against rust attacking the internal cavities and will be covered for 12 years (Amaroks built prior to June 2012 are covered for six years).
If this protection fails while your vehicle is under warranty, your local Van Centre will fix free of charge, providing that:
All body repairs will be carried out promptly in accordance with our specification and procedures, using only approved parts and materials, so that your vehicle will continue to enjoy its original level of anti-corrosion protection.