VW Roadside Assistance and Van Breakdown Cover
Every new Volkswagen UK supplied Commercial Vehicle, Caravelle
and California comes with 3 years/unlimited mileage free roadside
cover from date of registration.
Also between 3 to 12 months cover (dependent on vehicle age) is
also available on Assured Used vehicles supplied by the UK
Volkswagen Van Centre network.
To continue to enjoy these benefits longer term, the period of
cover can be extended for vehicles under 10 years old. Please call
us on 0800 77 71 72 for further details.
Volkswagen Commercial Vehicles has appointed RAC to deliver this
enhanced Roadside Assistance service in the event of a breakdown,
road traffic accident or vehicle off road situation.
In the unlikely event of you needing assistance, you should
immediately notice the improvements in our service. With more
Technicians and support staff at your call our two key aims are to
minimise the time you are required to wait for help and to maximise
the number of times we fix a problem at the roadside, avoiding the
inconvenience of a visit to a repairer. What's more, Volkswagen
Roadside Assistance has now been extended to include your travels
throughout many European countries!
Summary of service benefits:
- Roadside assistance
- Assistance at home or place of work
- Onward travel
- 24 hours a day
- 365 days a year
- 3 years cover (on new vehicles)
- Unlimited mileage
- Cover applies in many European countries (see list of
Dedicated technicians In the UK, first line support
will be provided by a team of 95 Dedicated Technicians, fully
trained by Volkswagen and carrying the latest diagnostic equipment,
specialist tools and parts. Their customised Volkswagen Transporter
vehicle even carries a specially-designed trailer should your
vehicle have to be recovered from the roadside. To provide the
greatest benefit to Volkswagen owners, these Dedicated Technicians
will be allocated to the most complex and technical breakdowns.
Perhaps even more reassuring for Volkswagen customers is that our
force of Dedicated Technicians will be backed up by 150 Accredited
Technicians. On call 24/7, these Technicians are also specially
trained on all Volkswagen Group vehicles. Their RAC orange
Volkswagen Transporters will be equipped with similar equipment
including specialist tools and parts.
Furthermore, the Dedicated and Accredited Technician teams will be
supported by the full force of RAC's 1,500 orange Patrols plus
their own Recovery Vehicles and approved contractors. With this
comprehensive back-up available we are confident that you will
experience an even better quality and personal service should you
Dedicated call centre.
Finally, we haven't just concentrated on our roadside staff. We
have also established a dedicated office team for Volkswagen
customers. This team will be able to support you throughout any
breakdown experience or accident and includes technical support
colleagues who will be on hand to provide advice.
This enhanced roadside package is yet another step towards
improving your experience as a Volkswagen customer. We aim to turn
an unpleasant experience into a truly memorable example of
excellent customer service delivery. And remember... Our support
now extends to your journeys throughout Europe!
Volkswagen Roadside Assistance
Download the Roadside Assistance Handbook