We Connect

More connected than ever

With We Connect you can get vital information, stream music and navigation instantly. When you buy a new Transporter, Caravelle or California 6.1 you receive We Connect’s basic functions free - for life. We Connect Plus, which comes free for a year, is available in three distinct packages to suit a variety of needs and includes exciting features such as remote lock and unlock, online anti-theft alarm and area alerts. When data is purchased, the Streaming & Internet package is activated for Internet radio, streaming or a Wi-Fi hotspot, all from the comfort of your vehicle. Plus, We Connect Fleet feature (coming soon) will help to make the life of fleet managers easier.1

Click on the features below for more information on the We Connect packages, including short videos explaining each function.  

We Connect

Valid for the lifetime of the vehicle. 

Basic features
Safety
Vehicle monitoring
Telematics

We Connect Plus

1 year licence, without Discover Navigation. 

In addition to We Connect
Safety
Comfort

We Connect Plus - the full package

with Discover Navigation and online features. 

All features
with Discover Navigation
with Streaming & Internet

How to set up and use We Connect

Setting up We Connect is quick and easy. Simply follow the four steps listed below.

1
Download the We Connect app

Download the free We Connect app for your smartphone for free. The We Connect app for Android is available in the Google Play Store or the App Store for iOS.

2
Create your user account

Log into to the app using your Volkswagen Commercial Vehicles ID. If you haven't set up an ID yet, the app will guide you through each step of the registration process.

3
Add your Volkswagen

Use the vehicle identification number (VIN) to add your Volkswagen Commercial Vehicle. Your VIN can be found in your registration papers and behind the windscreen of your vehicle.

4
Activate We Connect

To complete activation, follow the instructions in the app. The app includes detailed instructions for each activation option:

  • Activation with the app and ignition keys
  • Activation in the vehicle
  • Activation in the app via activation code
  • Activation via the vehicle's infotainment system
Man using We Connect Fleet software with VW vans range in background

We Connect Fleet (coming soon)

Fleet management is much simpler thanks to We Connect Fleet. Route planning, vehicle logbooks and refuelling logs are instantly accessible. You can even use it to manage service appointments, making life easier for you and your drivers.

We Connect FAQs

Important information :
1.
To use We Connect services, you need a Volkswagen ID user account and must log in to We Connect with your user name and password. A separate We Connect contract or We Connect Plus contract will also need to be made online with Volkswagen AG.

For We Connect Plus you have 90 days after the handover of the vehicle to register the vehicle on www.portal.volkswagen-we.com and can use services free during this time. We Connect Plus is free of charge for the first year when you order Composition Colour or Discover Media navigation system. There is an extra charge in the event of renewal once the free period has expired.

The Streaming & Internet package is only available in conjunction with the optional Discover Pro navigation system.

The Lock & Unlock service is a security feature and requires a prior identity check by means of the
Volkswagen ID procedure. This involves your identity being checked by a Volkswagen dealer or via video chat.
Images are for illustration purposes only. Vehicle shown may not reflect UK specification.
Commercial
Vehicles

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