Contact us

COVID-19:

Across the UK, our Van Centre teams continue to be available via telephone or online for any sales enquiries or appointment booking.

We're complying with the latest government advice on COVID-19 which varies by country and area, but it's always best to check the guidance where you live and contact your local Van Centre in advance to discuss your requirements.

There’s lots of advice and answers to the most frequently asked questions here.

Customer Care

There’s lots of advice and answers to the most frequently asked questions here.

You can chat with us by clicking on the bubble in the bottom right-hand corner of the screen.

If you really need to speak to us direct, call 0800 783 4909 .

Or you can email us directly at customercare@vwcv.co.uk

Opening hours:

By phone Monday to Friday 8am – 5.30pm
Via Live Chat Monday to Sunday 8am - 10pm

Please note the Customer Care centre is closed for all English Bank Holidays.

Volkswagen Commercial Vehicle Finance

COVID-19 Support:

More information on payment deferrals (also known as ‘holidays’) is available here

Visit our financial services website here to find out more information and how to contact us during this time.

If you would like to view and manage your finance agreement you can do this online here .

If you need to speak to Volkswagen Commercial Vehicles Financial Services direct, call 0370 010 2080 .

Opening hours:

By phone Monday to Friday 9am – 5pm

Please note due to the COVID-19, our phone lines are extremely busy. Please only call if your query is urgent. We appreciate your patience at this time.

Fleet

Roadside Assistance & Repair

Call us

We’ve put all of our contact numbers in one place, that’s what we call Working With You.

24hr Roadside Assistance
0800 777 172
Customer Care
0800 783 4909
Financial Enquiries (Volkswagen Commercial Vehicle Finance)
0370 010 2080

Insurance
0345 877 6355
Fleet Business Centre
0800 009 3447
Connected Car
0800 279 7508
Van Rental
0190 846 7450

Festive period 2020

During the Christmas and New Year period our Customer Care centre will remain open however, telephone and live chat opening hours are changing on certain days, please see the table below for details:
Date	Telephone	Live chat
Thursday 24th December	8am – 4pm	8am – 8pm
Friday 25th December	CLOSED	CLOSED
Saturday 26th December	CLOSED	CLOSED
Sunday 27th December	CLOSED	8am – 8pm
Monday 28th December	CLOSED	CLOSED
Thursday 31st December	8am – 4pm	8am – 8pm
Friday 1st January	CLOSED	CLOSED
Saturday 2nd January	CLOSED	8am – 8pm
Sunday 3rd January	CLOSED	8am – 8pm
Our Roadside Assistance Team will continue to work with you during the festive period and remain on duty click here to contact Roadside Assistance

During the Christmas and New Year period our Customer Care centre will remain open however, telephone and live chat opening hours are changing on certain days, please see the table below for details:

Date

Thursday 24th December

Friday 25th December

Saturday 26th December

Sunday 27th December

Monday 28th December

Thursday 31st December

Friday 1st January

Saturday 2nd January

Sunday 3rd January

Our Roadside Assistance Team will continue to work with you during the festive period and remain on duty click here to contact Roadside Assistance

During the Christmas and New Year period our Customer Care centre will remain open however, telephone and live chat opening hours are changing on certain days, please see the table below for details:

Get answers

Check our FAQs to see if your question has already been answered.

Find out more