ID. Buzz van on the road
ID. Buzz van on the road
ID. Buzz van on the road

Contact us

  1. Contact us

COVID-19:

Across the UK, our Van Centre teams continue to be available via telephone or online for any sales enquiries or appointment booking.

Our Van Centres are complying with the latest government advice on COVID-19 which varies by country:

In England, vehicle handovers are still available as are vehicle servicing, MOT and parts sales by appointment.

In Scotland, within the areas under Level 4 Lockdown, external vehicle display areas remain open, while vehicle handovers are available along with vehicle servicing, MOT and parts sales by appointment.

In other areas of Scotland as well as Wales and Northern Ireland, showrooms are fully open for you to visit for new and used vehicle sales as well as servicing, MOT and parts sales.

There’s lots of advice and answers to the most frequently asked questions here.

There’s lots of advice and answers to the most frequently asked questions here.

You can chat with us by clicking on the bubble in the bottom right-hand corner of the screen.

If you really need to speak to us direct, call 0800 783 4909 .

Or you can email us directly at customercare@vwcv.co.uk

Opening hours:

  • By phone Monday to Friday 8am – 5.30pm
  • Via Live Chat Monday to Sunday 8am - 10pm

Please note the Customer Care centre is closed for all English Bank Holidays.

Call us 

We’ve put all of our contact numbers in one place, that’s what we call Working With You.

Festive period 2020

During the Christmas and New Year period our Customer Care centre will remain open however, telephone and live chat opening hours are changing on certain days, please see the table below for details: 

Date

Telephone

Live chat

Thursday 24th December

8am – 4pm

8am – 8pm

Friday 25th December

CLOSED

CLOSED

Saturday 26th December 

CLOSED

CLOSED

Sunday 27th December

CLOSED

8am – 8pm

Monday 28th December

CLOSED

CLOSED

Thursday 31st December

8am – 4pm 

8am – 8pm 

Friday 1st January

CLOSED

CLOSED

Saturday 2nd January

CLOSED

8am – 8pm

Sunday 3rd January 

CLOSED

8am – 8pm

Our Roadside Assistance Team will continue to work with you during the festive period  and remain on duty click here to contact Roadside Assistance

Date

Thursday 24th December

Friday 25th December

Saturday 26th December 

Sunday 27th December

Monday 28th December

Thursday 31st December

Friday 1st January

Saturday 2nd January

Sunday 3rd January 

Our Roadside Assistance Team will continue to work with you during the festive period  and remain on duty click here to contact Roadside Assistance

Get answers

Check our FAQs to see if your question has already been answered.

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