Contact us
Volkswagen Commercial Vehicles Finance
Visit our financial services website here to find out more information and how to contact us during this time.
You can contact Volkswagen Commercial Vehicles Financial Services on 0370 010 2080. Please note our phone lines are extremely busy due to the COVID-19 situation. Please only call if your query is urgent. We appreciate your patience at this time.
If you would like to view and manage your finance agreement you can do this online here .
More information on payment deferrals (also known as ‘holidays’) is available here .
Opening hours:
Monday to Friday 9am – 5pm
Customer Service Information
Showrooms and workshops across the UK are now open for a full range of services, except where local restrictions are in place. Please contact your local Van Centre team via email or phone and we will be delighted to deal with your enquiry.
There’s lots of advice and answers to the most frequently asked questions here, and if your question’s not answered you can email us directly at customercare@vwcv.co.uk .
If you really need to speak to us direct, call 0800 783 4909.
Opening hours:
Monday to Friday 8am – 6pm
Saturday 9am - 5pm
If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice.
Phone Us
- 24hr Roadside Assistance
0800 777 172 - Customer Care
0800 783 4909 - Fleet Business Centre
0800 009 3447 - Van Rental
0190 846 7450
- Insurance
0330 303 6941 - General Enquiries
0800 717 131 - Financial Enquiries (VWFS)
0370 010 2080 - Connected Car
0800 279 7508
Useful links
- Find out about Van Insurance
- Fleet customers email us on support@gfbcvwvans.co.uk
- Information for Independent Repairers
Get answers
- Check our FAQs to see if your question has already been answered.
How do I contact Customer Care?
- E-mail: customercare@vwcv.co.uk
- Telephone: 0800 783 4909