Contact us
COVID-19:
Across the UK, our Van Centre teams continue to be available via telephone or online for any sales enquiries or appointment booking.
Our Van Centres are complying with the latest government advice on COVID-19 which varies by country:
In England, vehicle handovers are still available as are vehicle servicing, MOT and parts sales by appointment.
In Scotland, within the areas under Level 4 Lockdown, external vehicle display areas remain open, while vehicle handovers are available along with vehicle servicing, MOT and parts sales by appointment.
In other areas of Scotland as well as Wales and Northern Ireland, showrooms are fully open for you to visit for new and used vehicle sales as well as servicing, MOT and parts sales.
There’s lots of advice and answers to the most frequently asked questions here.
There’s lots of advice and answers to the most frequently asked questions here.
You can chat with us by clicking on the bubble in the bottom right-hand corner of the screen.
If you really need to speak to us direct, call 0800 783 4909 .
Or you can email us directly at customercare@vwcv.co.uk
Opening hours:
- By phone Monday to Friday 8am – 5.30pm
- Via Live Chat Monday to Sunday 8am - 10pm
Please note the Customer Care centre is closed for all English Bank Holidays.
Call us
We’ve put all of our contact numbers in one place, that’s what we call Working With You.
- 24hr Roadside Assistance
0800 777 172 - Customer Care
0800 783 4909 - Financial Enquiries (Volkswagen Commercial Vehicle Finance)
0370 010 2080
- Insurance
0345 877 6355 - Fleet Business Centre
0800 009 3447 - Connected Car
0800 279 7508 - Van Rental
0190 846 7450
Festive period 2020
During the Christmas and New Year period our Customer Care centre will remain open however, telephone and live chat opening hours are changing on certain days, please see the table below for details: | ||
|---|---|---|
Date | Telephone | Live chat |
Thursday 24th December | 8am – 4pm | 8am – 8pm |
Friday 25th December | CLOSED | CLOSED |
Saturday 26th December | CLOSED | CLOSED |
Sunday 27th December | CLOSED | 8am – 8pm |
Monday 28th December | CLOSED | CLOSED |
Thursday 31st December | 8am – 4pm | 8am – 8pm |
Friday 1st January | CLOSED | CLOSED |
Saturday 2nd January | CLOSED | 8am – 8pm |
Sunday 3rd January | CLOSED | 8am – 8pm |
Our Roadside Assistance Team will continue to work with you during the festive period and remain on duty click here to contact Roadside Assistance | ||
Date
Thursday 24th December
Friday 25th December
Saturday 26th December
Sunday 27th December
Monday 28th December
Thursday 31st December
Friday 1st January
Saturday 2nd January
Sunday 3rd January
Our Roadside Assistance Team will continue to work with you during the festive period and remain on duty click here to contact Roadside Assistance