Contact us

There’s lots of advice and answers to the most frequently asked questions here.

You can chat with us by clicking on the bubble in the bottom right-hand corner of the screen.

If you really need to speak to us direct, call 0800 783 4909.

You can also email us directly at customercare@vwcv.co.uk 

Opening hours:

• By phone Monday to Friday 8am – 5.30pm
• Via Live Chat Monday to Sunday 8am - 10pm
  

Please note the Customer Care centre is closed for all English Bank Holidays.

Visit our financial services website here to find out more information and how to contact us.

If you would like to view and manage your finance agreement you can do this online here.

If you need to speak to Volkswagen Commercial Vehicles Financial Services direct, call 0370 010 2080.

Opening hours:

• By phone Monday to Friday 9am – 6pm

To speak to Fleet Business Centre call 0800 009 3447

Fleet customers can email us on support@gfbcvwvans.co.uk

To speak to our 24hr Roadside Assistance line call  0800 777 172

If your vehicle requires maintenance or a repair find your local Van Centre 

Information for Independent Repairers

To speak to Volkswagen Commercial Vehicle Insurance call 0345 877 6355 

Find out about Van Insurance