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Cookies policy

When you first visit Volkswagen Commercial Vehicles website, we will ask you to select your preferences for the cookies that are placed on your computer or device.

You are able to change your cookie preferences at any time on Volkswagen-vans.co.uk website. Please be aware however, that you are unable to opt out of ‘necessary’ cookies, which allow us to distinguish you from other users when you visit our website and ensure our website functions correctly on your device

To view and update your cookie preferences now please click here

What Are Cookies?

A cookie is a very small text file that is saved to the hard drive of your computer or device (such as your mobile phone or tablet) when you access a website.

Cookies are a well-known technology that is used by most websites in order to make the website work, or work more efficiently. Cookies do not harm your device.

Our cookies collect information anonymously, so they cannot be used to personally identify you.

What do Cookies do?

Cookies enable us to collect information on a number of things, including recognising your device (so we can display the mobile version or tablet version of our website if you are viewing on a mobile device).

Cookies also show us how you use Volkswagen Vans website and which pages you visit and allow us to customise your experience. They also provide information that helps us monitor and improve our website's performance.

How do Volkswagen Commercial Vehicles use cookies?

We have divided our cookies into categories, and you are able to customise which cookies you allow onto your device, by category. You can also view a full list of Volkswagen Commercial Vehicles’ cookies and third-party cookies that are used on this website in the table below.


These are the cookies that are essential for our website to operate effectively. They include cookies that allow you to access restricted areas of our website, or remember your cookie preferences. Necessary cookies can only be disabled by changing your internet browser settings, although this may mean our website will not display or function properly.


Marketing cookies are third-party cookies, pixels, web beacons and other storage technologies (including from Facebook) which are used to provide you with advertisements that are relevant to you and your interests for measurement purposes. This may result in you seeing these advertisements on our website and on other websites you visit. If you disable Volkswagen Commercial Vehicles’ marketing cookies, you will still see advertisements when you view our website, or other websites, but these will not be personalised to you.


These cookies allow us to recognise and keep track of the number of visitors to our website, and see which pages you view. This allows us to improve the functionality and design of our website, for example by ensuring you can easily find the content you are interested in.


We use personalisation cookies to understand how you use our website across all your devices, by matching your devices to you. This will include us keeping track of your browsing history and activity to help us identify you. This will allow us to provide you with targeted and personalised marketing on our website, by email (if you have consented to email marketing) and on other websites through other marketing channels.

Your consent 

Cookies and associated personal information used for essential purposes.

In accordance with data protection laws, we do not request your consent to use these cookies as they are necessary to ensure this website works properly.

Cookies and associated personal information used for non-essential purposes.

We will only store or read cookies on your device for non-essential cookies and process associated personal information (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. We request this using the cookie tool that appears when you visit any page of this website.

How to provide your consent for non-essential cookies and associated personal information.

When you visit this website for the first time, you will be prompted with a request to provide your consent for non-essential cookies and the personal information we receive as a result of their use. You can consent to all non-essential cookies or choose to consent to cookies by their individual categories of purposes of use by selecting, in each case, by selecting the appropriate option.

If you do not provide your consent for these cookies, we will neither use them nor process any personal information in connection with them. Consequently, your provision of any personal information associated with the cookie is voluntary and you may withdraw your consent at any time. Any use of the cookie or associated personal information before you withdraw your consent will be valid and lawful. Please see our Privacy Statement for further information regarding your data protection rights.

Withdrawing your consent to cookies

You may withdraw consent that you have previously provided for cookies in one of three ways depending on the type of cookie:

  • Using the cookie tool we make available from this website. You can access the cookie tool by clicking on the “Manage Cookies” link in the footer of each page of this website and withdraw your consent by setting the option for the relevant category of cookie to the “off” position. Please note email tracking cookies cannot be turned off using this tool.
  • Adjusting the settings in your web browser. Most web browsers are set by default to accept all cookies. However, you may have the option to configure your web browser settings in such a way that the cookie information is displayed before storage, or to categorically reject them. You can find details on the various available settings for cookies and related changes for the most common web browsers by clicking on the relevant link below:

Google Chrome: https://support.google.com/accounts/answer/61416?hl=en

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera: http://www.opera.com/help/tutorials/security/privacy/

Safari: https://support.apple.com/kb/PH19214?locale=cs_CZ&viewlocale=en_US

Please note that any change to your web browser settings will only apply to the particular web browser for which you have adjusted your settings. If you use more than one web browser on a device, you must change the settings separately for each browser and, depending on the browser, for each device. Additional information regarding cookies may be available within the “help” feature of the browser or operating system or the operating manual for your device.

Using tools provided by the following industry bodies for opting-out of third party cookies for targeted advertising:  


How long do Volkswagen Commercial Vehicles cookies stay on your device?

The length of time that our cookies will stay on your device varies from cookie-to-cookie. Some are known as ‘session cookies’ which will only stay on your device whilst you are viewing our website. Other cookies, known as ‘persistent cookies’ will stay on your device for a longer period. Some ‘persistent cookies’ will expire after a certain length of time, and others will stay on your device until they are deleted.

More Information?

If you would like to find out more information about cookies and their uses, or your privacy online, you may find the Information Commissioner’s website useful – www.ico.org.uk

What cookies do Volkswagen Commercial Vehicles use?

Necessary cookies

<b>Necessary cookies</b>

Cookie name


How the cookie functions


Ensighten Privacy

This cookie is set after a user closes the cookie policy notification.


These cookies are set after a user closes the cookie consent modal to configure the cookie settings.






Enables user to watch videos on the website


Upstream works/TTEC

These cookies allow users to interact with our Live Chat tool.


Upstream works/TTEC

These cookies allow users to interact with our Live Chat tool.


Upstream works/TTEC

These cookies allow users to interact with our Live Chat tool.



Functional cookies set by the Configurator.  Enables user to permanently save a configuration in a "virtual garage" and enables "do not ask again" functionality.




Used Vehicle locator

Functional cookies set by the Used Vehicle Locator. These cookies allow users to search for used vehicles.




Ensighten Privacy

How the cookie functions

This cookie is set after a user closes the cookie policy notification.

Analytics cookies

<b>Analytics cookies</b>

Cookie name


How the cookie functions



These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.




















Google Analytics

We use Google Analytics cookies to understand how users browse the used vehicle locator section of our website in order to make a better browsing experience for everyone. More information about Google Analytics cookies can be found here .





This cookie is used to trigger a user survey on the website.



These cookies are used by Sophus3, a third party. They store website usage data to allow us to understand information such as browser usage, new visitor numbers and responses to marketing activity (but not marketing itself).










Smart Digital

This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.)



How the cookie functions

These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.