Cookies policy

When you first visit Volkswagen Commercial Vehicles website, we will ask you to select your preferences for the cookies that are placed on your computer or device.

You are able to change your cookie preferences at any time on Volkswagen-vans.co.uk website. Please be aware however, that you are unable to opt out of ‘necessary’ cookies, which allow us to distinguish you from other users when you visit our website and ensure our website functions correctly on your device

To view and update your cookie preferences now please click hereOpens an external link

What Are Cookies?

A cookie is a very small text file that is saved to the hard drive of your computer or device (such as your mobile phone or tablet) when you access a website.

Cookies are a well-known technology that is used by most websites in order to make the website work, or work more efficiently. Cookies do not harm your device.

Our cookies collect information anonymously, so they cannot be used to personally identify you.

What do Cookies do?

Cookies enable us to collect information on a number of things, including recognising your device (so we can display the mobile version or tablet version of our website if you are viewing on a mobile device).

Cookies also show us how you use Volkswagen Vans website and which pages you visit and allow us to customise your experience. They also provide information that helps us monitor and improve our website's performance.

How do Volkswagen Commercial Vehicles use cookies?

We have divided our cookies into categories, and you are able to customise which cookies you allow onto your device, by category. You can also view a full list of Volkswagen Commercial Vehicles’ cookies and third-party cookies that are used on this website in the table below.

Necessary

These are the cookies that are essential for our website to operate effectively. They include cookies that allow you to access restricted areas of our website, or remember your cookie preferences. Necessary cookies can only be disabled by changing your internet browser settings, although this may mean our website will not display or function properly.

Marketing

Marketing cookies are third-party cookies, pixels, web beacons and other storage technologies (including from Facebook) which are used to provide you with advertisements that are relevant to you and your interests for measurement purposes. This may result in you seeing these advertisements on our website and on other websites you visit. If you disable Volkswagen Commercial Vehicles’ marketing cookies, you will still see advertisements when you view our website, or other websites, but these will not be personalised to you.

Analytics

These cookies allow us to recognise and keep track of the number of visitors to our website, and see which pages you view. This allows us to improve the functionality and design of our website, for example by ensuring you can easily find the content you are interested in.

Personalisation

We use personalisation cookies to understand how you use our website across all your devices, by matching your devices to you. This will include us keeping track of your browsing history and activity to help us identify you. This will allow us to provide you with targeted and personalised marketing on our website, by email (if you have consented to email marketing) and on other websites through other marketing channels.

Your consent 

Cookies and associated personal information used for essential purposes.

In accordance with data protection laws, we do not request your consent to use these cookies as they are necessary to ensure this website works properly.

Cookies and associated personal information used for non-essential purposes.

We will only store or read cookies on your device for non-essential cookies and process associated personal information (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. We request this using the cookie tool that appears when you visit any page of this website.

How to provide your consent for non-essential cookies and associated personal information.

When you visit this website for the first time, you will be prompted with a request to provide your consent for non-essential cookies and the personal information we receive as a result of their use. You can consent to all non-essential cookies or choose to consent to cookies by their individual categories of purposes of use by selecting, in each case, by selecting the appropriate option.

If you do not provide your consent for these cookies, we will neither use them nor process any personal information in connection with them. Consequently, your provision of any personal information associated with the cookie is voluntary and you may withdraw your consent at any time. Any use of the cookie or associated personal information before you withdraw your consent will be valid and lawful. Please see our Privacy Statement for further information regarding your data protection rights.

Withdrawing your consent to cookies

You may withdraw consent that you have previously provided for cookies in one of three ways depending on the type of cookie:

  • Using the cookie tool we make available from this website. You can access the cookie tool by clicking on the “Manage Cookies” link in the footer of each page of this website and withdraw your consent by setting the option for the relevant category of cookie to the “off” position. Please note email tracking cookies cannot be turned off using this tool.
  • Adjusting the settings in your web browser. Most web browsers are set by default to accept all cookies. However, you may have the option to configure your web browser settings in such a way that the cookie information is displayed before storage, or to categorically reject them. You can find details on the various available settings for cookies and related changes for the most common web browsers by clicking on the relevant link below:

Google Chrome: https://support.google.com/accounts/answer/61416?hl=enOpens an external link

Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookiesOpens an external link

Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacyOpens an external link

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferencesOpens an external link

Opera: http://www.opera.com/help/tutorials/security/privacy/Opens an external link

Safari: https://support.apple.com/kb/PH19214?locale=cs_CZ&viewlocale=en_USOpens an external link

Please note that any change to your web browser settings will only apply to the particular web browser for which you have adjusted your settings. If you use more than one web browser on a device, you must change the settings separately for each browser and, depending on the browser, for each device. Additional information regarding cookies may be available within the “help” feature of the browser or operating system or the operating manual for your device.

Using tools provided by the following industry bodies for opting-out of third party cookies for targeted advertising:  

 

How long do Volkswagen Commercial Vehicles cookies stay on your device?

The length of time that our cookies will stay on your device varies from cookie-to-cookie. Some are known as ‘session cookies’ which will only stay on your device whilst you are viewing our website. Other cookies, known as ‘persistent cookies’ will stay on your device for a longer period. Some ‘persistent cookies’ will expire after a certain length of time, and others will stay on your device until they are deleted.

More Information?

If you would like to find out more information about cookies and their uses, or your privacy online, you may find the Information Commissioner’s website useful – www.ico.org.ukOpens an external link

What cookies do Volkswagen Commercial Vehicles use?

Necessary cookies

<b>Necessary cookies</b>

Cookie name

From

Expiry

How the cookie functions

VWD6_ENSIGHTEN_PRIVACY_BANNER_VIEWED

Ensighten Privacy

1 year

This cookie is set after a user closes the cookie policy notification.

VWD6_ENSIGHTEN_PRIVACY_MODAL_VIEWED 

1 year

These cookies are set after a user closes the cookie consent modal to configure the cookie settings.

VWD6_ENSIGHTEN_PRIVACY_Analytics

1 year

VWD6_ENSIGHTEN_PRIVACY_Personalisation

VWD6_ENSIGHTEN_PRIVACY_Marketing

1 year

VidegoApp

Pixel

Enables user to watch videos on the website

garageConfigurations

Configurator

Functional cookies set by the Configurator.  Enables user to permanently save a configuration in a "virtual garage" and enables "do not ask again" functionality.

suppressConfigurationLossWarning

suppressConfigurationLossWarningGarage

idpLastDomain​

LivePerson

Session

These cookies enable Live Chat Messaging so users can communicate with dealers or a contact centre.

s.browser​

WSHumanClickSiteNumber​

WSHumanClickWebSession​

session_id​

LivePersonID

LPCKEY-SiteId​

LPCID-SiteId​

lpPmCalleeDfs​

lpTabId​

LPVisitorID​

LPSessionID​

WSHumanClickServer​

LPSID-SiteID​

LPVID

agentSessionKey​

idpLastSiteId​

-lpuw​

1 day

UIConf​

Storage_expiration-SiteId​

lpMessaging-

lpStrMap​

lpLastVisit-​

Forever

live_advisor

Used Vehicle locator

N/A

Functional cookies set by the Used Vehicle Locator. These cookies allow users to search for used vehicles.

_mdx_nearestDealer

N/A

_mdx_zip

N/A

sd_survey_client

Smart Digital

1 year

This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.)

ttec_dwf_guid

TTEC Digital Worker Factory

Session

These cookies allow user to interact with our chatbot tool. 

ttec_dwf_partialsurvey

connect.sid

ttec_dwf_sessions

Local storage; no expiry

visitor_id#####-hash

Pardot (Salesforce)

13 months

The visitor hash cookie contains the account ID and stores a unique hash.. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.

lpv#####

Every 30 minutes

This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.

psyma_participation

Psyma

   30 days

Saves a numeric value to ensure a participant will not be invited to the survey more than once. Will not save any personal data.

incap_ses_{Proxy-
ID}_{Internal-Site-ID}.
Example:
incap_ses_473_2374409

Rackspace

Session

This cookie is used to relate HTTP requests to a certain session
(AKA visit - re-opening the browser and accessing the same site is supposed
to be considered different visits).

nlbi_{Site-ID}.
Example: nlbi_2374409

This cookie ensures requests by a client are sent to the same origin
server.

From

Ensighten Privacy

Expiry

1 year

How the cookie functions

This cookie is set after a user closes the cookie policy notification.

Analytics cookies

<b>Analytics cookies</b>

Cookie name

From

Expiry

How the cookie functions

AMCVS_*

Adobe

Session

These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.

AMCV_*

2 years

s_cc

Session

s_invisit

Session

s_vnum

30 days

ngwAnalyticsStatus

TBC

sc_appvn

2 years

sc_prevpage

Session

sc_prop32

Session

s_sq

Session

s_vi

2 years

s-fid

2 years

s-ecid

Session

adCDP

TBC

sc-v0

Session

sc_v49

Session

sc-v44

Session

sc_pCmp

7 days

sc_v17

Session

_ga

Google Analytics

24 Hours

Used to distinguish a user on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.

_gat_UA_81481535-1

60 seconds

Google analytics tracking cookie which allows us to track all website analytical data on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.

_gat_UA_81481535-2

60 seconds

Google analytics tracking cookie which allows us to track national locator and individual dealer landing pages on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.

_gid

unlimited

Used to distinguish a user on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.

CONSENT

   

Google consent is set to capture for location when using Google maps. More information about Google Analytics cookies can be found hereOpens an external link.

_cs_id

Content Square

13 months fixed

These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.

_cs_s

30 minutes renewed on page view

_cs_cvars

Session duration

_cs_ex

30 days renewed on tag execution

_cs_c

13 months renewed on consent command

_cs_optout

13 months fixed

_cs_mk_ga, _cs_mk_aa

30 minutes

_cs_inc

Immediately removed

_cs_rl_*

1 year, updates on every page view (but can be changed if needed).

_cs_t

Immediately removed

_cs_same_site

Immediately removed

_cs_root_domain

visitor_id#####

Pardot (Salesforce)

13 months

The visitor cookie includes a unique visitor ID and the unique identifier for your account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.

Pi_opt_in#####

Session

If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor is not tracked.

Pardot

A session cookie named pardot is set in your browser while you’re logged in to Pardot as a user or when a visitor accesses a form, landing page, or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking.

_one_randomid

Thunderhead

2 years

This cookie is used to allow the Thunderhead tool to work. When consent has been provided, it allows us to collect and sometimes store data such as the devices you use, the products and services you interact with, and the ways in which you interact. For example, the website pages you visit and the online forms you complete.

_one_svr_randomid

This cookie is used to allow the Thunderhead tool to work. When consent is given, it allows Volkswagen Commercial Vehicles to serve individuals with a tailored experience across email, social media and the website. It allows us to automatically transfer identity across web domains when the visitor’s browser permits 3rd party cookies. This provides a more seamless and consistent understanding of the customer across Volkswagen-vans domain.

From

Adobe

Expiry

Session

How the cookie functions

These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.