Cookies policy

When you first visit Volkswagen Commercial Vehicles website, we will ask you to select your preferences for the cookies that are placed on your computer or device.

You are able to change your cookie preferences at any time on website. Please be aware however, that you are unable to opt out of ‘necessary’ cookies, which allow us to distinguish you from other users when you visit our website and ensure our website functions correctly on your device

To view and update your cookie preferences now please click hereOpens an external link

What Are Cookies?

A cookie is a very small text file that is saved to the hard drive of your computer or device (such as your mobile phone or tablet) when you access a website.

Cookies are a well-known technology that is used by most websites in order to make the website work, or work more efficiently. Cookies do not harm your device.

Our cookies collect information anonymously, so they cannot be used to personally identify you.

What do Cookies do?

Cookies enable us to collect information on a number of things, including recognising your device (so we can display the mobile version or tablet version of our website if you are viewing on a mobile device).

Cookies also show us how you use Volkswagen Vans website and which pages you visit and allow us to customise your experience. They also provide information that helps us monitor and improve our website's performance.

How do Volkswagen Commercial Vehicles use cookies?

We have divided our cookies into categories, and you are able to customise which cookies you allow onto your device, by category. You can also view a full list of Volkswagen Commercial Vehicles’ cookies and third-party cookies that are used on this website in the table below.


These are the cookies that are essential for our website to operate effectively. They include cookies that allow you to access restricted areas of our website, or remember your cookie preferences. Necessary cookies can only be disabled by changing your internet browser settings, although this may mean our website will not display or function properly.


Marketing cookies are third-party cookies, pixels, web beacons and other storage technologies (including from Facebook) which are used to provide you with advertisements that are relevant to you and your interests for measurement purposes. This may result in you seeing these advertisements on our website and on other websites you visit. If you disable Volkswagen Commercial Vehicles’ marketing cookies, you will still see advertisements when you view our website, or other websites, but these will not be personalised to you.


These cookies allow us to recognise and keep track of the number of visitors to our website, and see which pages you view. This allows us to improve the functionality and design of our website, for example by ensuring you can easily find the content you are interested in.


We use personalisation cookies to understand how you use our website across all your devices, by matching your devices to you. This will include us keeping track of your browsing history and activity to help us identify you. This will allow us to provide you with targeted and personalised marketing on our website, by email (if you have consented to email marketing) and on other websites through other marketing channels.

Your consent 

Cookies and associated personal information used for essential purposes.

In accordance with data protection laws, we do not request your consent to use these cookies as they are necessary to ensure this website works properly.

Cookies and associated personal information used for non-essential purposes.

We will only store or read cookies on your device for non-essential cookies and process associated personal information (or allow our third party services providers and partners to do so) if you have given, and not withdrawn, your consent. We request this using the cookie tool that appears when you visit any page of this website.

How to provide your consent for non-essential cookies and associated personal information.

When you visit this website for the first time, you will be prompted with a request to provide your consent for non-essential cookies and the personal information we receive as a result of their use. You can consent to all non-essential cookies or choose to consent to cookies by their individual categories of purposes of use by selecting, in each case, by selecting the appropriate option.

If you do not provide your consent for these cookies, we will neither use them nor process any personal information in connection with them. Consequently, your provision of any personal information associated with the cookie is voluntary and you may withdraw your consent at any time. Any use of the cookie or associated personal information before you withdraw your consent will be valid and lawful. Please see our Privacy Statement for further information regarding your data protection rights.

Withdrawing your consent to cookies

You may withdraw consent that you have previously provided for cookies in one of three ways depending on the type of cookie:

  • Using the cookie tool we make available from this website. You can access the cookie tool by clicking on the “Manage Cookies” link in the footer of each page of this website and withdraw your consent by setting the option for the relevant category of cookie to the “off” position. Please note email tracking cookies cannot be turned off using this tool.
  • Adjusting the settings in your web browser. Most web browsers are set by default to accept all cookies. However, you may have the option to configure your web browser settings in such a way that the cookie information is displayed before storage, or to categorically reject them. You can find details on the various available settings for cookies and related changes for the most common web browsers by clicking on the relevant link below:

Google Chrome: an external link

Internet Explorer: an external link

Microsoft Edge: an external link

Mozilla Firefox: an external link

Opera: an external link

Safari: an external link

Please note that any change to your web browser settings will only apply to the particular web browser for which you have adjusted your settings. If you use more than one web browser on a device, you must change the settings separately for each browser and, depending on the browser, for each device. Additional information regarding cookies may be available within the “help” feature of the browser or operating system or the operating manual for your device.

Using tools provided by the following industry bodies for opting-out of third party cookies for targeted advertising:  


How long do Volkswagen Commercial Vehicles cookies stay on your device?

The length of time that our cookies will stay on your device varies from cookie-to-cookie. Some are known as ‘session cookies’ which will only stay on your device whilst you are viewing our website. Other cookies, known as ‘persistent cookies’ will stay on your device for a longer period. Some ‘persistent cookies’ will expire after a certain length of time, and others will stay on your device until they are deleted.

More Information?

If you would like to find out more information about cookies and their uses, or your privacy online, you may find the Information Commissioner’s website useful – an external link

What cookies do Volkswagen Commercial Vehicles use?

Necessary cookies

<b>Necessary cookies</b>

Cookie name



How the cookie functions


Ensighten Privacy

1 year

This cookie is set after a user closes the cookie policy notification.


1 year

These cookies are set after a user closes the cookie consent modal to configure the cookie settings.


1 year



1 year



Enables user to watch videos on the website



Functional cookies set by the Configurator.  Enables user to permanently save a configuration in a "virtual garage" and enables "do not ask again" functionality.






Last domain used for login for Remember me functionality​


For transports based on HTTP (long-polling and callback-polling), CoBrowse sends a HTTP cookie with the handshake response, marked as HttpOnly, called s.browser. The cookie identifies the browser. See BAYEUX_BROWSER for details. Cookie is removed when the browser is closed.​


Site identifier​


Appserver web session identifier​


Conversational Cloud agent session identification​


LivePerson chat identifier. Note: We do not currently use this data although we do store it.​


Token for retrieving conversation data in the client only.​


Token for retrieving conversation data in the client only.​


For cross domain communication logic​


Tab identifier — uses to share LivePerson data between different browser tabs​


Visitor ID as identified in LivePerson. Identifies a browser as long as cookie is not deleted.​


Current active (or last) monitoring session.​


Logical name of appserver handling the site​


Current active (or last) monitoring session.​


Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted.​


Agent session identifier in the appserver​


Last site id for Remember me functionality​


1 day

Session state​


Stores conversation settings (features, logic etc.)​


Timestamp for last storage usage (used for secure storage logic)​


Stores the JWT token and authentication code in messaging scenarios for messaging window recovery on navigation and cross tabs​


Manages storages keys (used for secure storage logic)​



Last visit timestamp​


Used Vehicle locator


Functional cookies set by the Used Vehicle Locator. These cookies allow users to search for used vehicles.






Smart Digital

1 year

This cookie contains a random user id and meta data information regarding the surveys the user has taken part to (e.g. survey id, display timestamp etc.)


TTEC Digital Worker Factory


These cookies allow user to interact with our chatbot tool. 




Local storage; no expiry


Pardot (Salesforce)

3650 Days

The visitor hash cookie contains the account ID and stores a unique hash.. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.


Every 30 minutes

This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.



   30 days

Saves a numeric value to ensure a participant will not be invited to the survey more than once. Will not save any personal data.




This cookie is used to relate HTTP requests to a certain session
(AKA visit - re-opening the browser and accessing the same site is supposed
to be considered different visits).

Example: nlbi_2374409

This cookie ensures requests by a client are sent to the same origin


Ensighten Privacy


1 year

How the cookie functions

This cookie is set after a user closes the cookie policy notification.

Analytics cookies

<b>Analytics cookies</b>

Cookie name



How the cookie functions




These cookies enable our website analytics which help us understand how users are browsing our website. We use this information to identify changes we can make to improve customer experience.


2 years






30 days




2 years








2 years


2 years












7 days




Google Analytics

24 Hours

Used to distinguish a user on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.


60 seconds

Google analytics tracking cookie which allows us to track all website analytical data on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.


60 seconds

Google analytics tracking cookie which allows us to track national locator and individual dealer landing pages on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.



Used to distinguish a user on the used vehicle locator. More information about Google Analytics cookies can be found hereOpens an external link.



Google consent is set to capture for location when using Google maps. More information about Google Analytics cookies can be found hereOpens an external link.


Content Square

13 months fixed

Contains the following data separated by dots:

  • The user ID
  • The timestamp (in seconds) of user creation
  • The number of visits for this user
  • The last pageview timestamp (in seconds)
  • The last visit timestamp (in seconds)
  • The timestamp of the last time this visitor was drawn
  • It's own cookie expire date as a timestamp (in milliseconds)

Cookie SameSite attribute (since version 9.11.0), value can be :

  • None : (attribute is SameSite=None;) for crossDomain projects
  • Lax : (attribute is SameSite=Lax;) for none crossDomain projects
  • X : (no SameSite attribute set) for any project on browser that don't support SameSite cookie attribute

Cookie Secure attribute (since version 9.11.0), value can be :

  • 0 : cookie is not secure, default for none crossDomain project or on browser that don't support SameSite cookie attribute
  • 1 : cookie is secure, default for crossDomain project


30 minutes renewed on page view

Contains the following data separated by dots:

  • The number of pageviews for the current session

The recording state:

  • for the legacy recording pipeline: value 1 when NOT recorded / value 3 when recorded
  • for Malka recording pipeline: value 0 when NOT recorded / value 5 when recorded
  • for Malka recording pipeline: value 6 when recorded for sampled recording / value 7 when recorded for ETR

The ETR State

  • 0 when ETR Sampling is not allowed
  • 1 when ETR Sampling is allowed

The cookie expiry.


Session duration

Contains an encoded stringified object representing existing custom variables.


30 days renewed on tag execution

If set, the user is excluded from tracking. Contains the timestamp of the last time this visitor was drawn.


13 months renewed on consent command

Contains the consent state:

  • 0 when not required (project has no sensitive data, or has masked all sensitive data)
  • 1 when not expressed
  • 2 when granted
  • 3 when withdrawn

Not required value is for projects having no sensitive data or having masked all their sensitive data. Visitors of such project will always have consent = 0.


13 months fixed

If set, the user is optout

_cs_mk_ga, _cs_mk_aa

30 minutes

This cookie is used for the Google Analytics and Adobe Analytics integrations.

It is to make sure the Adobe and Google dimensions and evars are set only once per 30 minutes.

It stores the value of the csMatchingKey which is a random number plus timestamp in milliseconds.

We set the cookie to be secure and SameSite None


Immediately removed

Allows forcing tracking and recording of a user. If this cookie exists, no matter its value, the user will be tracked. Depending on its value, the user might also be recorded: If 5, forces session to be recorded for session replays.


1 year, updates on every page view (but can be changed if needed).

This cookie is used for a few integrations we have that require us to generate replay links and put them into cookies.

Note that the cookie prefix is _cs_rl_ but the * will have other characters after depending on the integration. There might be one integration that only has _cs_rl as the cookie name.


Immediately removed

This is used to check if the browser supports cookies and if the tag must set the SameSite flag to None and the Secure flag to Yes.


Immediately removed

This is used to check if the browser supports the SameSite flag.


This is used to get the root domain.


Pardot (Salesforce)

3650 days

The visitor cookie includes a unique visitor ID and the unique identifier for your account. The visitor value is the visitor_id in your Pardot account. This cookie is set for visitors by the Pardot tracking code.


If Tracking Opt-in preferences is enabled, the pi_opt_in cookie is set with a true or false value when the visitor opts in or out of tracking. If a visitor opts in, the value is set to true, and the visitor is cookied and tracked. If the visitor opts out or ignores the opt-in banner, the opt-in cookie value is set to false. The visitor cookie is disabled, and the visitor is not tracked.