It's more than a purchase. It's a partnership.
A van isn't just a van—it's the bedrock of your business. At Volkswagen Commercial Vehicles, we're dedicated to providing all the products, services and support you need to keep your vehicles running smoothly every single day. Our goal is to be your trusted partner in business—and our 6-point Service Promise is how we intend to deliver it.
Getting a quote & estimate
We will always give you a quote before we start work, so you understand the work required and how much you will pay. We will also advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so.
Booking an appointment
We will guarantee you an appointment within three working days without a courtesy vehicle, and five working days with a courtesy vehicle, when you book your vehicle into your local Van Centre for a service or maintenance work.
Convenience options
We will either offer you a courtesy vehicle*, a while-you wait appointment or a collection-and-return service.
*Terms and conditions apply. Ask your Van Centre for details.
Diagnostics
If your vehicle breaks down and is recovered to our Van Centre, we will perform an initial diagnosis within one working day. If you are booking your vehicle in for the diagnosis of a fault we will guarantee you an appointment within three working days without a courtesy vehicle, and five working days with a courtesy vehicle.
Genuine parts & Warranty
We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance. Additionally, we will give you a two year parts and labour warranty**
** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty
Work explained & Vehicle washed
We will explain all work carried out, including warranty work and any work paid for by your fleet company or service contract. Lastly, we will always wash your vehicle at no extra cost following a service.
Best Aftersales - Award Winner
Volkswagen Commercial Vehicles’ aftersales programme was praised for its extensive warranty, flexible servicing options and its roadside assistance, helped by the brand’s network of Van Centres offering extended opening hours and Mobile Service Clinics.
Customer feedback
"The van was returned beautifully clean as arranged. The driver went out of his way to park the van in an alternative place to my congested street and returned the key to my house. I really appreciated the service. Very well organised, polite and efficient."
Why book with Volkswagen
Servicing and repairs
Our technicians are trained to deal with both big and small challenges. And, to help keep our services manageable and affordable, we offer a wide range of plans and offers that allow you to spread the cost. Take a look at the links below to see exactly what we offer.
Mobile Servicing
Our mobile servicing brings our expertise and exceptional level of care to you. All of the work carried out by our mobile servicing uses the same Volkswagen Genuine Parts and highly trained technicians as our Van Centres.
Aftersales finance and offers
We’re committed to providing superior service at affordable prices. With that in mind, we’ve tailored a variety of offers and finance plans to suit all kinds of budgets.
About my vehicle
Discover more about your commercial vehicle. Read more about our warranties, learn what warning lights mean, how to keep your tyres in top condition, and discover the benefits of myVolkswagen.
Accessories and merchandise
Volkswagen approved accessories provide the finishing touches that make a vehicle truly yours. Whether you're looking to enhance your vehicle's looks, capabilities or connectivity, there's a Volkswagen accessory that's perfect for the task.
Important information
All-in from Volkswagen
Business feels better when you go All-In2
With All-in, we will take care of you for the next two years by carrying out your next two services and MOT tests, and providing up to two years’ Warranty and two years’ Roadside Assistance supported by the AA. Providing a comprehensive level of cover for your peace of mind.
All-in has been designed specifically for vehicles aged three to six years, with an engine of 2.0L or less and under 100,000 miles at the point of activation.
Price match promise
Got a better quote for servicing or repair work? We'll match it.
Your Volkswagen Van Centre is dedicated to giving you value for money. So we'll match any quote from a VAT-registered garage within 15 miles of a Van Centre that's doing the same work with Volkswagen Genuine Parts.
Terms and conditions
- Like for like content of quote must be for exactly comparable work – we reserve the right to verify this
- Quote must be presented within 90 days of original quote being issued and before any work is undertaken
- Servicing or repair must be in accordance with manufacturer's guidelines
- Offer valid at participating Volkswagen Van Centres only, and may be varied or withdrawn at any time
