The Works mug on the white background

The Works

When you buy a Volkswagen, you get more than just a van. You get The Works.

How The Works works.

We want to make sure your business stays on the road and keeps heading in the right direction. That’s why we brought together our aftersales offering to create The Works, bringing around the clock support on selected services to you and your business. Because with Volkswagen Commercial Vehicles, you get more than just a van. You get the whole weight of our operation, working with you 365 days a year1, to help your business grow.



Minimising downtime.

24-hour Roadside Assistance. Replacement vehicles. Mobile servicing. Extended hours. Even, believe it or not, an Augmented Reality service. Just some of the lengths we go to keep you on the road.

Round the clock assistance.

Our fleet of 90 roadside assistance Transporters patrols across the UK, 24 hours a day, 365 days a year.

  • 41 minutes average response time2
  • Roadside repair or vehicle recovery at home or at work
  • Assistance at home or work
  • Roadside fix rate of 86%
  • Free cover for 3 years for all new vehicles3
  • Unlimited mileage
  • Onward travel, including loads
  • Includes flat tyres, battery and mis-fuelling4


It’s not just vans.

People are at the heart of every business. And ours go to work to make sure your fleet runs at its best - and to help it grow as your business grows.

See what’s up with a service cam.

If something needs fixing, we’ll show you exactly what.

  • If during regular servicing we see something that needs fixing, we will send a video showing the issue
  • Work only starts once you’ve viewed the video and approved the work
  • Free van health check with video
  • Every Van Centre is equipped


One of the best in the business

Whether you’re searching for an award-winning van or conversion, our specialist team of commercial vehicle experts make your business, their business.

From working closely with you to find the right finance solution to adding value at every turn with specialist aftersales advice, out-of-hours services, a network of Mobile Servicing clinics and more than 340* expert technicians – we go further to keep your commercial fleet moving.

Should the unexpected happen, our network of nationwide Van Centres, Authorised Repairers and fleet of loan vehicles makes sure you’re back on the road in no time. After all, time is money.

* Figure correct as of August 2022.

At the top of their game

Our specially trained Technicians have a wealth of experience - and they’re working for you.

  • Trained in a dedicated state of-the-art facility
  • The latest tools and diagnostic equipment at their disposal
  • Home-grown talent trained through our recognised apprentice programmes
  • Assigned to 5 specialist technical job roles, covering all aspects of care

Next steps

Important information :

Availability of Roadside services is 365 days a year, other services may vary, please consult your Van Centre.
Roadside assistance provided by the AA. 41 minute average relates to 46,054 van callouts June 2018 - May 2019. Measured from time task created to time patrol confirms arrival. Actual wait time mayvary. Excludes requests for non-immediate response.
Extended warranties are available to purchase for vehicles over three years old. Enquire for further details.
For full details of Roadside Assistance offering, please see
Terms and conditions apply. Ask your Van Centre for details.
If replacement vehicle is made available, the driver must be able to satisfy the requirements of the vehicle hiring company, which may include age restrictions. They will wish to see a valid driving licence and may also ask for a refundable deposit to cover fuel charges, insurance costs and any extra days hire.
Every effort will be made to source a vehicle but they are subject to availability. Your Van Centre will discuss options should the need arise.
Service varies by Van Centre and exclusions apply, please enquire for full details.
Hours of operation vary by location. Contact your Van Centre for details.
Based on 2019 orders and nationwide deliveries.
90% of 10 year vehicle parc covered by 45 minute drive time as at September 2019.
Many Volkswagen Van Centres now open at or before 7am Monday to Friday (8am on Saturdays). See or ask your local Volkswagen Van Centre for individual opening hours.
Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the warranty.
T&Cs apply, ask your local Van Centre for more details. Find out more about our warranties here
Speed and distance limits apply. See individual brochures for full details of safety systems
Images are for illustration purposes only. Vehicle shown may not reflect UK specification.