Person charging ID. Buzz electric vehicle

Electric battery vehicles warranty

Lithium-ion batteries are - just like everything else in this world - subject to a natural process of ageing and wear. The correct usage of the battery can, however, make a considerable contribution towards maintaining its condition and thus its capacity. The lifespan and performance of a lithium-ion battery also depend on other exterior factors, such as the ambient temperature. Volkswagen provides a warranty to customers buying a new electric vehicle that covers the customer if the usable capacity of the battery falls below 70%, under normal use, over a period of eight years or up to 100,000 miles (whichever comes first), subject to the terms, conditions and exclusions set out in the warranty. This will provide you with reassurance for the future and shows how important the mobility of tomorrow is to us.

Electric battery vehicles warranty terms

All the terms, conditions, exclusions and limitations of the new vehicle warrantyOpens an external link apply to electric vehicles save for the provisions set out in this section which apply exclusively to electric vehicle batteries.  Where there is any conflict between this section and the rest of the warranty, the provisions of this section on electric vehicle batteries will take precedence.

Your vehicle may contain one of several types of batteries. The warranties that apply to those batteries are explained below. All warranties commence on the date of handover to the first customer or the date of first registration (whichever comes first). 

Warranty against Manufacturing Defects

The batteries for battery electric vehicles (BEV) and plug in hybrid vehicles (PHEV) are warranted against all defects in materials and workmanship for eight years or up to 100,000 miles, whichever comes first.

The 12 volt batteries, 48 volt batteries, any batteries used in mild hybrid vehicles and the high voltage batteries used in hybrid vehicles are warranted against all defects in materials and workmanship for 3 years or up to 60,000 miles, whichever comes first.

Warranty against battery energy content degradation

A gradual reduction in battery energy content over time is a normal feature of high voltage battery and does not constitute a warrantable defect.  However, high voltage batteries in new BEVs and PHEVs (excluding mild hybrids) are warranted against excessive loss of net battery energy content (i.e. if the battery energy content measures below 70%) as detailed below. No battery energy content degradation warranty exists for 12 volt batteries, 48 volt batteries, or any batteries used in mild hybrid vehicles.

Volkswagen Commercial Vehicles and its authorised repairers reserve the right, in their sole discretion, to choose whether to repair or replace a high voltage battery.  Any part which is replaced becomes the property of Volkswagen Commercial Vehicles. Any replaced high voltage batteries are covered for the unexpired period of the battery warranty.

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