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Roadside Assistance

We understand how important it is to keep your business mobile. Our Roadside Assistance covers fault and non-fault issues like flat tyres, battery problems or even filling up with the wrong fuel and runs 24/7, 365 days of the year. 

Comprehensive, three year cover comes at no extra cost with every new vehicle. Call 0800 77 71 72 to get straight through.

Total peace of mind

Benefits to you

Volkswagen Roadside Assistance provides the following benefits, subject to terms and conditions:
  • Roadside Assistance

    In the event of a breakdown, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle

  • Home assistance

    In the event of a breakdown at home or place of work, Volkswagen Roadside Assistance will attend to either repair or recover the vehicle

  • Vehicle recovery

    In the event that the vehicle cannot be repaired at the roadside or at home, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate authorised Volkswagen Van Centre or Repairer for repair

  • Accident recovery

    If the vehicle has been immobilised due to a road traffic accident, Volkswagen Roadside Assistance will arrange for the vehicle to be taken to the most appropriate authorised Volkswagen Van Centre, authorised body shop or repairer

  • Onward travel

    In the event of recovery following breakdown, where your vehicle cannot be repaired within a reasonable time, Volkswagen Roadside Assistance will organise one of the following: replacement vehicle1, hotel accommodation2 or alternative travel3.

  • Secure storage

    In the event that the immobilised vehicle needs overnight storage, this will be arranged by Volkswagen Roadside Assistance

  • Message service

    Volkswagen Roadside Assistance will pass on any urgent messages to friends, family and business colleagues following a breakdown or accident

  • Caravan/trailer assistance

    Volkswagen Roadside Assistance will arrange for any caravan or trailer that is being towed by the recovered vehicle to be transported to a place of safety. Size/weight restrictions apply

  • European Assistance

    Volkswagen Roadside Assistance will also provide roadside assistance, recovery, repatriation, replacement vehicle and accommodation whilst you are travelling outside the UK within Europe

1. In the event of mechanical or electrical breakdown only, Volkswagen Roadside Assistance will arrange and pay for a replacement vehicle up to a maximum of two days. This excludes road traffic accidents.
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2. Overnight accommodation for the driver and up to seven passengers. (This does not include the cost of meals and drinks).
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3. Volkswagen Roadside Assistance will arrange alternative transport for the driver and up to seven passengers to the driver's destination, e.g. by taxi or train.
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European Assistance

Our European cover will protect you from unforeseen breakdown costs anywhere on the continent.

Make sure you’ve got the following original documents and other items with you and be familiar with the Terms and Conditions of your policy:

  • Credit/Debit card
  • Passport
  • Vehicle registration document
  • Statement of insurance or booking reference
  • International driving permit (where necessary)
  • Motor insurance certificate/Green Card (contact your motor insurer before taking a vehicle out of the United Kingdom to find out if you need a Green Card or to upgrade to fully comprehensive insurance)
  • Driving licence (including paper counterpart if it is a photocard licence)
  • Spare set of keys
  • Set of spare light bulbs and the warning triangle
  • High visibility jackets for all occupants
  • Check policy details are correct
European Contact numbers
France & Monaco
0800 290 112
Freephone within France and Monaco
France & Monaco
0472 43 52 55
Pay call
Republic of Ireland
1 800 535 005
Freephone
Russia & Ukraine
810 33 472 43 52 55
Pay call

When you call, please have the following information to hand:

  • Your name and location
  • The registration number and colour of your vehicle
  • Volkswagen model
  • Description of the issue
  • Your mileage (if known)
  • A telephone number where you can be contacted

Please do not make arrangements without first contacting Volkswagen Roadside Assistance on 0800 77 71 72.

If you have hearing difficulties, enter prefix 18001 before dialling the relevant number to be connected to Text Relay, or use the SMS facilities on 07900 444 999 Please note these services are not available outside the United Kingdom.

 

 

 

 

 

 

If you have either a compliment or a complaint related to Volkswagen Roadside Assistance, we really would like to hear from you. We welcome your comments as they provide us with the opportunity to put things right and to improve Volkswagen Roadside Assistance service.

Please contact us at:

Volkswagen Roadside Assistance Customer Care
Lambert House
Stockport Road
Cheadle
Cheshire
SK5 2DY

Tel: 0844 209 0556
Fax: 0161 488 7544
Email: vwgcustomercareoperations@theAA.com

If you have an issue not related to Volkswagen Roadside Assistance, then please write to:

Volkswagen Commercial Vehicles Customer Services
Selectapost 14
Sheffield
S97 3ZT

Tel: 0800 783 4909
Email: customercare@vwcv.co.uk

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