, 2019-01-22 15:18:18

Cookies policy

About Cookies

A cookie is a small electronic file of letters and numbers that can be stored on your browser or on the hard drive of your computer or any device (e.g. mobile phones or tablets) you use to access the websites you visit. Cookies contain information that is transferred to your computer's hard drive.

Our website www.volkswagen-vans.co.uk uses cookies to distinguish you from other users.  This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

Cookies cannot harm your computer. We do not store sensitive information in the cookies we use, but we do use encrypted information gathered from them to help improve your experience of our website.

More information about Cookies including how to see what cookies have been set on your computer or device and how to manage and delete them, can be found on the independent third-party website www.allaboutcookies.org.

Restricting Cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. As each browser is different, please consult your browser’s “help” function or the user guide for your device to find out how to customise your cookie settings. However, please note that if you use your browser settings to block some or all of the cookies we use, you may not be able to access all or parts of our website.

If you would like to disable or delete a Flash cookie (see below for more information about these), see Adobe Flashplayer Security Settings.

By continuing to browse the site, without amending your browser settings, you agree to our use of cookies.

Types of Cookies

We may use any of the following types of cookie on our website:

  • Essential cookies. These are cookies that are required for the smooth operation of our website. They include, for example, cookies that enable you to access restricted areas of our website or provide us with your personal data securely.
  • Flash Cookies. Some of the content on our website is displayed using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to improve your experience as a user. Flash cookies are stored on your device in the same way as normal cookies, but your browser manages them differently.
  • Analytical / performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to remember your preferences.
  • Targeting cookies. These cookies record your visits to our website, the pages you have visited and the links you have followed. We may use this information to make our website and the content displayed on it more relevant to your interests. We may also share this information with third parties for this purpose (for example with targeted advertising on third party sites).

Third Party Cookies

Please note that some cookies used on the Volkswagen Commercial Vehicles website come from third parties. This is because some of the pages on our site contain embedded content from third-party websites. Providers of external services such as web traffic analysis services may also use cookies via our site.

Examples of third party cookies we may use are:

  • Functional web tools: We offer some useful tools such as the Volkswagen Commercial Vehicles Used Car Locator, which requires cookies from other Volkswagen group websites in order to allow it to find cars near to you.
  • Social network sharing: If you share content from the Volkswagen Commercial Vehicles website using social networks, such as Facebook and Twitter, you may be sent cookies from these websites.
  • External Volkswagen Commercial Vehicles advertising: We sometimes advertise on other websites. These adverts use third party cookies to help them to display personalised ads that are relevant to you.


Details of which cookies on the Volkswagen Commercial Vehicles website are third party cookies can be seen below. Please note that we cannot control the setting of third party cookies.

Our Cookies

Except for essential cookies (including Flash cookies), all cookies used on the Volkswagen Commercial Vehicles website will expire after 365 days.

You can find more information about the individual cookies we use on our website and the purposes for which we use them in the table below, where cookies are from third parties please follow the link in the ‘more information box for further guidance.

The table below will be updated periodically as we start using new cookies and stop using old ones. Please check back here to see which cookies are in use at any given time.

Cookie Name
Cookie Purpose
3rd party cookies by google.co.uk

More information can be found here.
Cookie Name
Cookie Purpose
This cookie is used by Google AdSense DoubleClick for online advertising frequency capping and avoiding the duplication of ads on a page, meaning a user will not have to view the same ad over and over again.
Cookie Name
Cookie Purpose
We use Google Analytics cookies to understand how users browse our website in order to make it better browsing experience for everyone.

More information about Google Analytics cookies can be found here .
Cookie Name
Cookie Purpose
Session cookies are used to measure the number of visits (including the current visit) and number of pages per session.
Cookie Name
Cookie Purpose
The PREF cookie may store user preferences and other information.
Cookie Name
Cookie Purpose
The cookie determines if cookies are enabled in the user’s browser settings.
The cookie stores the number of days since a user last visited the webpage.
The cookie stores information about the previous links on the pages being measured that were clicked on by the user. This information is used to compile a ClickMap. An Adobe Analytics ClickMap is a graphic representation of the total number of clicks by a user on the site.
The cookie tracks users by determining the “Unique Visitor” ID and Timestamp. This allows Adobe Analytics to identify a user on a returning visit.
The cookie tracks users by determining the Unique Visitor. The cookie is a fallback cookie in case the s_vi cookie normally used for this purpose is blocked.
The cookie counts the number of pages the user has opened during the visit. Each time the user opens a new page the size of the visit is increased by 1.
The cookie identifies whether the user is arriving at the domain for the first time. The value is either TRUE or FALSE.
When a customer leaves a page the cookie stores the percent of the page viewed by the user. This is relevant, e.g., for pages where the user can scroll down (percent per page viewed).
The cookie identifies the marketing channel through which the user accessed the page. One possible marketing channel is paid advertisements on Google.
The cookie stores the number of visits by a Unique Visitor. This makes it possible, e.g., to capture return frequency of a visitor over a 30-day period.
The cookie stores the number of visits per application. Each application measured by Adobe Analytics is given a tracking name. For example, the Car-Net portal has the application name of “Car-Net”.
The cookie identifies the combination of marketing channel and campaign. One possible marketing channel is paid advertisements on Google. One possible campaign is a banner ad by Volkswagen on an external site.
The cookie identifies the version of Flash Player the user has installed on his system.
The cookie identifies the previous campaign tracking code. The campaign tracking code is captured, e.g., when a customer clicks on a banner ad from Volkswagen on an external page to access the Volkswagen target page.
The cookie identifies the Volkswagen page previously visited by the user (previous page).
The cookie identifies the current application. Car-Net is one application captured in Adobe Analytics tracking.
The cookie enables or is the prerequisite for calculating the time spent on a visit using the sc_tsv cookie.
The cookie stores the time spent on a visit to the website based on the information from the sc_tsev cookie.
The cookie issues a custom timestamp for the visit. The date and time of the visit to the page are recorded, making it possible to track the sequence of the actions of the anonymous user. The cookie is set once at the beginning of the visit to the page.
The cookie issues a current timestamp for the customer’s visit. Unlike the sc_c68 cookie, this cookie is set at the beginning of each individual page view so that the duration of the visit to the page can be measured.
The cookie stores the current campaign tracking code. One example of a campaign is a click on a Volkswagen banner ad on an external page.
The cookie stores the marketing channels used to date by the user. One possible marketing channel is paid advertisements on Google.
The cookie stores the tracking codes of the campaigns accessed to date by the user.
The cookie stores the content of the “intcmp” URL parameter. “Intcmp” stands for an internal campaign (e.g. teaser on a Volkswagen page).
The cookie stores the content of the “vanity” URL parameter. “Vanity” stands for a Volkswagen internal domain other than volkswagen.de.
The cookie records how much time was needed to configure a customized vehicle using the configurator.
The cookie shows whether a visitor has deactivated the Adobe Analytics tracking feature.
Cookie Namie
Cookie Purpose



Cookie for User Identification
Cookie Name
Cookie Purpose
Audience Manager sets this cookie to assign a unique ID to a site visitor. The demdex cookie helps Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
Audience Manager sets this cookie to record the last time it made a data synchronization call.
Audience Manager sets this cookie when there's an error sending data to a destination.
This is a temporary cookie. Audience Manager tries to set the _dp cookie to determine if it can set other cookies in the demdex.net domain in a third-party context. When _dp is set it contains a value of 1. Audience Manager reads this value and immediately removes the cookie. If the _dp cookie is not present, Audience Manager knows it cannot set cookies.
Cookie Name
Cookie Purpose
cq -authoring-mode
cq -editor-layer
3rd party cookies by AEM.
Cookie Name
Cookie Purpose
These cookies are set by the YouTube video service on pages with embedded YouTube video (3rd Party).
Cookie Name
Cookie Purpose
3rd party cookies by Prime Force.
Set to "accepted" after user closes cookie policy notification
Is set if the user views the page with unsupported browser and accepts the notification.
Cookie Name
Cookie Purpose
Piksel Cookie, stores a session ID for Piksel.
Piksel Cookie, stores a user ID for Piksel.
Cookie Name
Cookie Purpose
TDID guest_id
These third party cookies are used to collect information about users browsing behaviour for marketing purposes including digital display and social media advertising. 
Cookie Name
Cookie Purpose
This cookie is set after a user closes the cookie policy notification.
SMARTDIGITAL_ENSIGHTEN_PRIVACY_Functional and Performance Cookies
This cookie is set when a user deactivates functional and performance cookies.
This cookie is set when a user deactivates marketing cookies.
Cookie Name
Cookie Purpose
Permanently save a configuration in a "virtual garage".
Permanently save the postcode entered by the user (used e.g. for retrieving prices (PCS) or locating the user for matching inventory/inventory search).

Timestamp when the "Do not ask again" checkbox in the configuration loss lightbox was checked last.

It has a artificial time to live of 24 hours, though the entry is not deleted immediately when the time to live is up. It is deleted when the warning is displayed to the user the next time and they do not check the checkbox again.

Same as "suppressConfigurationLossWarning", except for the "Do not ask again" checkbox in the configuration loss lightbox that is displayed when loading a configuration from the Virtual Garage.
Cookie Name  
Cookie Purpose
Is set when a user agreed that cookies are used.
Cookie Name  
Cookie Purpose
Functional cookies set by the Used Vehicle Locator. These cookies allow users to search for used vehicles.
This cookie stores the URL of the referring website. It is used for broad identification of visitor sources that can then be used to trigger the display of a specific tracking number on the website.
This cookie stores the very first URL which is reached on the website. No personal information is stored.
This cookie is used to indicate your participation in the Psyma online survey, as well as to prevent multiple invitations during a visit to this website whilst the survey is live (approx. 30 days). It does not contain any data from the survey or any reference to the individual visitor.