VW Caddy van under flyover
VW Caddy van under flyover
VW Caddy van under flyover

Commercial vehicle services

It's more than a purchase. It's a partnership.

A van isn't just a van—it's the bedrock of your business. At Volkswagen Commercial Vehicles, we're dedicated to providing all the products, services and support you need to keep your vehicles running smoothly every single day. Our goal is to be your trusted partner in business—and our 10-point Service Promise is how we intend to deliver it.

01
Quote

We will always give you a quote before we start work, so you understand the work required and how much you will pay

02
Estimate

We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so

03
Appointment

We will guarantee you an appointment within five working days when you book your vehicle into your local Van Centre

04
Convenience options

We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service

*Terms and conditions apply. Ask your Van Centre for details

05
Courtesy vehicle

If your vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like courtesy vehicle, or the best alternative*

*Terms and conditions apply. Ask your Van Centre for details

06
Initial diagnosis

If your vehicle breaks down and is recovered to our Van Centre, we will peform an initial diagnosis within a maximum of one working day

07
Genuine parts

We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance

08
Warranty

We will give you a two year parts and labour warranty**

** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty

09
Work explained

We will explain all work carried out, including warranty work and any work paid for by your fleet company or service contract

10
Vehicle washed

We will always wash your vehicle at no extra cost following a service

A dedicated network, dedicated to you

Staffed by trained specialists in Volkswagen Commercial Vehicles, our Van Centres are the first-choice destination for everything from van servicing and repairs to Volkswagen accessories and spare parts. With 68 Van Centres nationwide and a further 27 Authorised Repairers across the country, the services and support you need are always close at hand—in fact, you're never more than 45 minutes from one.

Mobile Servicing Clinic Van and technician in hi-vis jacket

Everything under one roof

From servicing and repairs to spare parts and accessories, your local Van Centre has got it all covered.

Always there for you

Your business is our business. We're always on hand and dedicated to keeping everything running smoothly for you – that’s why we give you one dedicated point of contact. One call is all it takes.

Find a Van Centre

At your convenience

We work around you, with extended opening hours and flexible servicing to keep your vehicle on the road when it needs to be. If getting to the service centre's not an option, our Mobile Service Clinic will come to you.

Price match promise

Got a better quote for servicing or repair work? We'll match it.

Your Volkswagen Van Centre is dedicated to giving you value for money. So we'll match any quote from a VAT-registered garage within 15 miles of a Van Centre that's doing the same work with Volkswagen Genuine Parts.

Terms and conditions

  • Like for like content of quote must be for exactly comparable work – we reserve the right to verify this
  • Quote must be presented within 90 days of original quote being issued and before any work is undertaken
  • Servicing or repair must be in accordance with manufacturer's guidelines
  • Offer valid until 31st December 2019 at participating Volkswagen Van Centres only, and may be varied or withdrawn at any time

     

VW vans in garage being inspected by mechanic

Accessories and merchandise

Dark green VW Transporter van with range of accessories

      

Volkswagen approved accessories provide the finishing touches that make a vehicle truly yours. Whether you're looking to enhance your vehicle's looks, capabilities or connectivity, there's a Volkswagen accessory that's perfect for the task.

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