Owners and drivers
It's more than a purchase. It's a partnership.
A van isn't just a van—it's the bedrock of your business. At Volkswagen Commercial Vehicles, we're dedicated to providing all the products, services and support you need to keep your vehicles running smoothly every single day. Our goal is to be your trusted partner in business—and our 10-point Service Promise is how we intend to deliver it.
We will always give you a quote before we start work, so you understand the work required and how much you will pay
We will advise you if additional work is required, give you a cost estimate and won't carry it out until you authorise us to do so
We will guarantee you an appointment within five working days when you book your vehicle into your local Van Centre
We will either offer you a courtesy vehicle*, a while-you-wait appointment or a collection-and-return service
*Terms and conditions apply. Ask your Van Centre for details
If your vehicle is out of action for over two hours, and still within warranty, we'll do everything we can to source a like-for-like courtesy vehicle, or the best alternative*
*Terms and conditions apply. Ask your Van Centre for details
If your vehicle breaks down and is recovered to our Van Centre, we will peform an initial diagnosis within a maximum of one working day
We will fit genuine Volkswagen parts, designed and manufactured to suit your vehicle and maintain optimum performance
We will give you a two year parts and labour warranty**
** Genuine Volkswagen parts, fitted by Volkswagen trained technicians. Warranty applies from date of purchase, excludes wear and tear and does not apply to parts fitted under the terms of the vehicle warranty
We will explain all work carried out, including warranty work and any work paid for by your fleet company or service contract
We will always wash your vehicle at no extra cost following a service
Best Aftersales - Award Winner
Volkswagen Commercial Vehicles’ aftersales programme was praised for its extensive warranty, flexible servicing options and its roadside assistance, helped by the brand’s network of Van Centres offering extended opening hours and Mobile Service Clinics.
A dedicated network, dedicated to you
Staffed by trained specialists in Volkswagen Commercial Vehicles, our Van Centres are the first-choice destination for everything from van servicing and repairs to Volkswagen accessories and spare parts. With 68 Van Centres nationwide and a further 27 Authorised Repairers across the country, the services and support you need are always close at hand—in fact, you're never more than 45 minutes from one.1
Everything under one roof
From servicing and repairs to spare parts and accessories, your local Van Centre has got it all covered.
Always there for you
Your business is our business. We're always on hand and dedicated to keeping everything running smoothly for you – that’s why we give you one dedicated point of contact. One call is all it takes.
At your convenience
We work around you, with extended opening hours and flexible servicing to keep your vehicle on the road when it needs to be. If getting to the service centre's not an option, our Mobile Service Clinic will come to you.
Price match promise
Got a better quote for servicing or repair work? We'll match it.
Your Volkswagen Van Centre is dedicated to giving you value for money. So we'll match any quote from a VAT-registered garage within 15 miles of a Van Centre that's doing the same work with Volkswagen Genuine Parts.
Terms and conditions
- Like for like content of quote must be for exactly comparable work – we reserve the right to verify this
- Quote must be presented within 90 days of original quote being issued and before any work is undertaken
- Servicing or repair must be in accordance with manufacturer's guidelines
- Offer valid at participating Volkswagen Van Centres only, and may be varied or withdrawn at any time
Business feels better when you go All-In2
With All-in, we will take care of you for the next two years by carrying out your next two services and MOT tests and providing Warranty cover and Roadside Assistance for the duration too. Providing a comprehensive level of cover for your peace of mind.
Over 24 months you will receive:
- 2 services (including one interim service and one full service)
- 2 MOTs
- 2 years' Warranty
- 2 years' Roadside Assistance
All-in has been designed specifically for vehicles aged three to six years, with an engine of 2.0L or less and under 100,000 miles at the point of activation.
0% Aftersales Finance
Learn more about the offer here or speak to your local Van Centre.
- 3.
- 0% aftersales finance available at participating UK Volkswagen Van Centres only. All loans are subject to status and affordability checks including use of credit reference agency data. You must be 18 or over to apply. Finance agreement and full terms and conditions available on application. Finance provided by Bumper International Limited (www.bumper.co.uk). 1 to 9 month interest free credit options available. Minimum spend £300, maximum spend £5000, a deposit payment may be required. Contact your Van Centre for further details.
Accessories and merchandise
Volkswagen approved accessories provide the finishing touches that make a vehicle truly yours. Whether you're looking to enhance your vehicle's looks, capabilities or connectivity, there's a Volkswagen accessory that's perfect for the task.
Important information for owners and drivers
Click below to find out more information on a range of subjects including Certificates of Conformity and emissions. You’ll also find out how we are committed to recycling up to 95% of your vehicle once it reaches the end of its service life, and learn about the worldwide harmonised light vehicles test procedure for checking fuel efficiency.
