93MF High voltage battery safety recall

For ID. Buzz and ID. Buzz Cargo vehicles with high-voltage batteries that were produced by a specific supplier between 2022 and 2025, there is a requirement to carry out checks to ensure that the components in the battery meet our high-quality standards.

When the battery is charged to over 80%, overheating may occur, posing a fire risk.

For safety reasons, the factory is temporarily limiting affected vehicles’ maximum available charging capacity to 80%. In the majority of cases this has been done remotely; if it is not set you must do this yourself via the app or infotainment centre.

In due course we will write to every customer with an affected vehicle.  You may be required to visit your local  Volkswagen Van Centre so we can inspect your vehicle.

The restriction to 80% reduces the load of the high-voltage battery and increases the safety reserve until the measure is carried out.

Please note it is good practice in all cases to activate Battery Care Mode, in which charging is restricted to 80%. This can be done manually via the vehicle’s app or infotainment centre.

The 80% restriction is pushed to your vehicle ‘over the air’. In order for this to be applied successfully, your vehicle must be online, and privacy settings set to OFF. The ignition must be switched on for at least five minutes for the restriction to be activated. 

You can tell if the charging restriction has been set if you try and set your charge limit above 80% in the app or infotainment centre, and the slider will not stay above 80% but automatically slips back to below that limit.

If your vehicle is affected by the current recall, and your charging capacity restriction is not in place, you can set the 80% restriction (Battery Care Mode) yourself:

Within the App

• Login to the app
• Select "Battery and Charge"
• Select "Battery management"
• Tap the gear/settings icon in the top right of the screen
• Activate "Battery Care Mode"   

Through the infotainment screen

• Select "Charging" on the main menu
• Select "Settings"
• Activate "Battery Care Mode"   

For some vehicles with high-voltage batteries that were produced by a specific supplier, some of the components in the battery might not meet our high-quality standards.

Please understand that we cannot give any details about individual suppliers.

When the battery is charged above 80%, overheating may occur, posing a fire risk. This could result in serious or life-threatening injuries to people inside and outside the vehicle, as well as significant property damage.

In the unlikely event of a vehicle fire, you must immediately stop your vehicle, park it outdoors if possible, turn off the ignition, and exit the vehicle. Then contact the emergency services.

A technical fault is not necessarily recognisable. Irrespective of this, every affected vehicle will be checked as part of the field campaign.

No, there are no such confirmed cases.

Yes, there have been individual cases with property damage.

We will write to you in due course in line with the standard recall process, adhering to codes of conduct defined between the government (DVSA) and manufacturers, to advise you on next steps. In some cases we will ask you to visit a workshop to undertake a physical check of the battery; in others, a software-based solution may be applied.

If you are asked to take your vehicle to a workshop, your retailer will inspect the condition and functionality of the high-voltage battery. Following a short analysis, they will inform you of the results of the inspection and what they mean for the continued use of your vehicle.

As a second step we will inform you separately and in a timely manner about the date and the exact procedure for the software update.

If necessary, your vehicle’s battery modules will also be replaced as part of this process. All work will, of course, be performed free of charge for you.

Once all necessary work is complete, the vehicle’s original parameters regarding charging capacity – and thus range – will be restored.

Yes. The vehicle can continue to be used.

But you must:

- Only charge the vehicle to a maximum of 80% (ie. apply Battery Care Mode)

Should a yellow warning lamp appear, the customer should promptly contact a Volkswagen Van Centre.

Yes. The restriction only affects the maximum charge level of the battery of 80%, not the charging method.

The battery check takes about 1 hour. However we ask for your understanding if it takes slightly longer due to workshop scheduling issues.

The measure can only be carried out at an Authorised Volkswagen Van Centre.

Yes. A prior appointment is necessary in order for diagnosis capacity and, if necessary, replacement parts to be provided.  We will write to you when these appointments are able to be scheduled.