Volkswagen app on a smartphone.

Get ready in no time. Set up VW Connect in just a few simple steps.

Discover how to activate your mobile online services via the Volkswagen app.

How to set up and use VW Connect

Setting up VW Connect is quick and easy. Simply follow the four steps listed below.

1
Download the Volkswagen App

Download the free Volkswagen App for your smartphone. The Volkswagen App for Android is available in the Google Play StoreOpens an external link or the App StoreOpens an external link for iOS.

If you have previously installed the We Connect app please ensure that you have the latest version now called the Volkswagen app to continue to have access to the same functionality. 

Person holding a smartphone showing the Volkswagen app login screen, with a Volkswagen vehicle parked in the background.
2
Create your user account

Log into the app using your VW Connect account. If you haven't set up an account yet, the app will guide you through each step of the registration process.

Person leaning into the open driver’s door of a Volkswagen van, using a smartphone while parked by the coast.
3
Identify yourself as the Primary User

Now you can pair your vehicle to the account via the vehicle’s infotainment system and set yourself as the Primary User. Depending on the vehicle model, there are 3 different ways to do this. Watch our simple step-by-step guide in the videos below. 

Two people smiling beside a Volkswagen vehicle with the door open
4
Pair your vehicle to your VW Connect account

To complete pairing in the vehicle infotainment system, select 'Users' from the menu:

  • Sign in to your VW Connect account as a new user
  • Conclude the VW Connect contract 
  • Select 'Become Primary User' 
  • Select 'Synchronise' - you should now see the vehicle in your mobile app and can take advantage of the VW Connect features. 

Pairing may not work first time, reset the infotainment system to factory settings and follow from step three again. Also, ensure the ignition is on but the engine is off.

Two people walking away from a Volkswagen California parked at a charging point in a countryside setting.

Getting started with mobile online services

Maximize your vehicle's potential with the Volkswagen app, compatible with all Volkswagen models. Enjoy digital services that simplify your life before, during, and after your journey. Connecting your vehicle and activating functions is easy – we'll guide you through the steps.

MOD ID. Buzz and other models video

Instructions for your ID. Buzz and other models

MOD Amarok video

Instructions for your Amarok

Next steps