Answers to your most commonly asked questions could be found here.
How do I find my nearest Van Centre?
How do I contact Volkswagen Commercial Vehicles Insurance?
What is the contact address for Volkswagen Commercial Vehicles UK?
How can I contact Customer Care?
Customer Care details:
What are the Customer Care opening hours?
What is the telephone number for Volkswagen Roadside in Europe?
What is the telephone number for Motability?
How do I register my interest in becoming a Volkswagen Commercial Vehicles franchisee
How do I obtain a brochure?
Where can I obtain information on accessories?
Where can I get an English Owners Manual from?
How can I purchase a left-hand drive vehicle for use abroad?
Are Amarok and California available in the USA and Canada?
When will California/Transporter and Amarok ranges be sold in the US?
How can I confirm the original build information of my Volkswagen (models produced before 1990)?
Where can I get information on down-rating a van?
Where can I obtain information on Volkswagen Financial Services?
What oil do VWCV recommend for my vehicle?
Where can I obtain details of maximum Towing Weights or a vehicles CO2 emissions?
Can I use Biodiesel in my vehicle?
What are the EURO NCAP Ratings for Volkswagen Commercial Vehicles?
How can I update maps on my Discover Media satellite navigation system?
How have customers with affected vehicles, in the first instance, been contacted?
I am an owner of an affected vehicle and live in the EU27. I chose not to take part in the software implementation measure. Am I allowed to continue to drive in Germany (for example upon holiday)?
Where can I get information about electronic repairs and Volkswagen workshops?
What breakdown cover is available on my vehicle?
Can I extend my Volkswagen Roadside Assistance cover?
What should I do in the event of a breakdown?
How do I purchase additional insurance cover for travelling in Europe?
When must I service my Volkswagen vehicle?
What warranty do I have on my vehicle and can I extend it?
My vehicle needs repairing under warranty and I need a loan vehicle.
Where can I hire a Volkswagen commercial vehicle?
How can I service my imported Volkswagen?
Where can I find out about Service and Maintenance Packages?
When should the cambelt be replaced on my Volkswagen Commercial Vehicle?
Where can I find out about vehicle converters?
Do VWCV recommend LPG conversions?
What is the benefit in kind on a commercial vehicle?
This will depend on whether the vehicle is a van or a car for income tax purposes. HMRC have issued guidance on whether a vehicle is deemed to be a van or a car which can be accessed at https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim23110. Note that the definition of a car and a van differ for income tax, VAT and VED purposes and therefore a vehicle classed as a van for VED purposes may still be a car for income tax and / or VAT purposes.
The benefit in kind value for a van is a flat rate of £3,230 per annum (for tax year 2017/18). HMRC will not consider a van benefit as arising where private use is insignificant. For further details see https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim22745.
The benefit in kind for a car is calculated based on the P11D value of the car multiplied by the relevant CO2 emissions %. A 3% surcharge applies for diesel vehicles up to the maximum of 37%.
The taxation of employer provider vehicles can be very complex. Volkswagen Commercial Vehicles does not advise on the tax status of any of its vehicles. We recommend that you seek advice from a professional advisor or HM Revenue & Customs. The information stated above should not be construed as tax advice, and is provided for information only.
What about fuel for private mileage?
Where fuel is provided by the employer for private mileage, an additional benefit in kind will arise. In the 2017/18 tax year, the value of the benefit is £610 per annum for vans. The value of the benefit for private fuel provided for a car is £22,600 multiplied by the relevant CO2% (as for the car benefit).
What is the position of double cab pick-ups?
Special rules apply for double cab pick-up vehicles. Where the payload capacity exceeds one tonne, the vehicle is considered a van for income tax purposes. See https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim23150 for further information. This rule does not apply to any other type of vehicle.
Is my vehicle road tax-exempt?
If your vehicle was manufactured prior to 1973, no road tax is required. Should you require confirmation of the date of manufacture, please contact Customer Care.
Importing a right or left hand drive vehicle over 10-years old from an EU or non-EU country?
Importing a commercial vehicle manufactured from 2010 onwards from an EU country?
Importing a commercial vehicle from a non-EU country?
Importing a left hand drive commercial vehicle under 10-years old from an EU country?
What is a Chassis/Vehicle Identification Number (VIN)?
What is a Certificate of Conformity (COC)?
Exporting to an EU country?
Exporting a commercial vehicle to a country outside the EU?
Chassis/Vehicle Identification Number (VIN)?
How do I obtain a letter for a Low Emission Zone area?
How do I amend an error on a V5 registration document?
Useful contacts and links
How can I contact the Motor Industry Code Advisory and Conciliation Service?
Where can I get signwriters drawings?
Who is the Director of Volkswagen Commercial Vehicles in the UK?
How do I obtain a replacement VIN plate for my Volkswagen commercial vehicle?
Where can I obtain information regarding speed limiters, Tachographs and Operator Licenses?
How does VWCV monitor the level of service provided by the van centre network - in particular warranty, recall & service issues?
Volkswagen Amarok - statement for VW Amarok forum, July 2011
What can I do if none of the answers above have helped me?