ID. Buzz pre‑booking and customer FAQs
Pre‑booking has now closed.
Frequently asked questions
The ID. Buzz pre‑booking has now closed. We will open for order on the 13th of July. Please contact your local Van Centre for more information.
What is ID. Buzz pre‑booking?
What is ID. Buzz pre‑booking?
What is the benefit of pre‑booking?
Pre‑booking
Am I reserving a specific vehicle?
How much is the pre‑booking fee?
How will I know if I my pre‑booking is confirmed?
Will I be able to choose the specification of my ID. Buzz?
What are the specifications of ID. Buzz?
What options are available?
When will I know the price of the ID. Buzz and if there are any finance offers available?
Can I place a pre‑booking fee for more than one ID. Buzz?
Is my pre‑booking transferable to another person?
Can my local Volkswagen Van Centre or Volkswagen Retailer make the pre‑booking for me?
Can I make my pre‑booking over the phone?
What do I need my unique reference number for?
Cancelling a reservation
Can I cancel my pre‑booking at any time?
What happens to my pre‑booking fee if I cancel?
Will I be charged a cancellation fee?
Turning your pre‑booking into an order
When can I order my vehicle?
How much time do I have to place my order?
When will my vehicle be built and delivered?
Can I decide on the specification of my vehicle?
When can I test drive the ID. Buzz?
I specified a particular Volkswagen Van Centre or Volkswagen Retailer when I placed my pre‑booking fee but I have changed
my mind and would like to place my order with someone else. What should I do?What happens to my pre‑booking fee if I continue on to place an order?
Payment
When do I have to pay for my ID. Buzz?
Will there be any finance offers available?
Other
I am a business / fleet customer and I would like to order more than one vehicle – what should I do?
Two different Volkswagen retailers have accepted my reservation fee – does this mean I can order two ID. Buzz?
Can I reserve an ID. Buzz Cargo?