In the event of a breakdown, we’ll get to you quickly. Simply press a button in the ID. Buzz to activate the Breakdown Call that will send your location and vehicle information to the Volkswagen Call Centre. A staff member will then help you to identify the cause of the breakdown or will dispatch a service vehicle to you if the problem cannot be solved immediately.⁠

View all kinds of relevant vehicle data – wherever you are. For example, the current mileage (miles), the status of doors and lights or the notification for plug-in hybrid models that the battery needs to be charged.⁠ ^⁠1

Before you drive, you can get information about the current status of the ID. Buzz. The service lists any existing warning messages and service events due and displays the current status of the driver assistance systems.⁠

Battery care mode always sets the target charge level of the high-voltage battery in your ID. Buzz to a battery-saving 80%. You can increase it manually when charging before long journeys – it’ll reset automatically afterwards. Charging for departure times is unaffected by this. From ID. Software 3.0 you can control the service simply using the Volkswagen app.⁠ ^⁠2

Just plug in your cable and start charging: with a valid plan from a charging provider, you can use Plug & Charge to charge automatically at suitably equipped charging stations. Manual authentication by charging card or app is no longer required – charging and billing take care of themselves. ^⁠2 

With the “Parking Position” service, simply touch your smartphone display and it’ll show you where you parked. And the quickest way to get there, if needed.

Your ID. Buzz welcomes you personally ^⁠3 : you can save your seating position, mirror adjustment, lighting, preferred temperature and driver assist systems in your driver profile and activate them by logging into your ID.Buzz with your Volkswagen ID. Electric mobility can really be that easy.⁠ ^⁠2 From the ID. Software 4.0 onwards, Personalisation is an offline function, which is why the settings can no longer be transferred to other vehicles.

Low outdoor temperatures can affect battery performance. If local weather forecasts combined with your current battery charge reach a critical level, the Volkswagen app will recommend warming up⁠ ^⁠4 or charging the battery. You’ll be advised to set a departure time or recharge your ID. Buzz to help prevent cold conditions from reducing your vehicle’s driving range ^⁠2 

Your ID. Buzz can remind you of upcoming service requirements on request, giving you more time to focus on what matters most. When a service such as an inspection is due, your vehicle can securely send the relevant data directly to your preferred Volkswagen Van Centre—provided online connectivity is available—allowing them to contact you to arrange an appointment.* You can easily find and select a Van Centre via your myVolkswagen customer area or the Volkswagen app. Thanks to the transferred data, your Van Centre can even estimate how long the service will take, making scheduling your appointment simple and almost effortless.

^{* Further information on data processing can be found in the Privacy Policy here and Terms and Conditions here.} 

Over-the-air updates keep your ID. Buzz up-to-date: via the mobile data connection, your ID. Buzz receives a new software bundle. Its installation improves comfort and control and adds new functions

^{*Find out more here}

Requires additional data volume (via smartphone tethering or Cubic Telecom)

As the primary user of your ID. Buzz, you can choose to receive push notifications tailored to your vehicle. If charging settings haven’t been configured shortly after vehicle handover, or if the Battery Care Mode service is inactive, you’ll receive helpful recommendations to activate them. This ensures full access to charging guidance features. You can, however, deactivate the service at any time or switch to offline mode if preferred^⁠2.

Take control of your ID. Buzz’s central locking system directly from your smartphone, allowing you to lock and unlock the doors and luggage compartment with ease.